Job Description

Salary

28,193 to 32,104 per annum

Contractual hours

37

Basis

Full time

Package

Generous annual leave allowance and an attractive pension scheme, plus flexible working and much more

Job category/type

Finance

Date posted

09/07/2025

Job reference

REQ02297

We have an exciting opportunity for a Business Services Officer to join us!

This is a full-time, permanent role with hybrid working, and a salary of 28,193 - 32,104 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

The Role:

This is an exciting time to join our finance team at the Royal Borough of Windsor and Maidenhead. Under new leadership, we are looking to build a world-class finance team to support all our services navigate the challenging financial environment in which local authorities operate. With the lowest Council Tax of any unitary authority outside of London we have a record of delivering efficiently. However, we cannot stand still and strengthening the finance team so that is fit to meet future demands is a priority.

This role will report directly to the Exchequer Services Manager and will provide financial support to ensure that all processes are in place to effectively recover sums outstanding to the council.

Your role will include:

Ensuring that any actions relating to new and existing Direct Debit instructions, including setting up new accounts, amendment of existing instructions etc. are processed in a timely and accurate manner. Raise Credit notes in accordance with the remission forms received together with the appropriate approval. Process refunds for credit balances on accounts in accordance with the refund forms received together with the appropriate approval. Maintaining the customer database and undertaking regular account cleansing.

What we are looking for:

Someone with good basic qualifications including English and Maths. Experience in communicating with customers relating to collection of outstanding payments. Experience in working effectively to deadlines and able to manage conflicting priorities. Confidence in using IT systems within both a financial and accounting environment. Ability to communicate effectively at all levels especially with non-financial colleagues.

What we offer:

32 days annual leave. Flexible working including a hybrid working pattern for a better work-life balance, although there is an expectation of at least one day a week in the office. Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision. Free employee parking close to the offices. Give As You Earn scheme. Instant Reward Scheme to recognise and reward innovative achievement. Employee Assistance Programme providing counselling, advice and information. Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.


RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities' employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates:

week commencing 28 July 2025 If you wish to discuss this position informally, please contact Jo Cooke Head of Operational Finance on joanna.cooke@rbwm.gov.uk or Deepali Gotiwale Exchequer Services Manager on Deepali.gotiwale@rbwm.gov.uk