Job Description

Role Purpose
The Corporate Functions Service Tower (CFST) in VOIS comprises circa 3,000 people working across a broad range of corporate services in Finance, HR, Data Analytics and Security. Our focus for FY26 centres on being customer driven to ensure we deliver real value, whilst also transforming with impact across our organisation. This is underpinned by our reliable, rock solid BAU that guarantees reliability and performance across the tower.
The Business Solution Architect plays a key role to ensuring Corporate Functions maintains and expands its competitive edge by delivering business solutions and providing architecture and platform adoption for existing and new customers within Vodafone, across the telecommunications sector and beyond. The solutions will strengthen Corporate Functions ability to deliver cutting-edge services that can scale (in line with the rest of the organisation) whilst striving to set new industry benchmarks. This role is critical to ensuring the organization remains competitive and future-ready.
You will be accountable for:

• Service & Solution Design: define the optimization of existing capabilities and solutions in place for our Business Service teams and customers, including innovation within the tower. Ensure we are set up for scale and ready for new business and demands by applying both existing and emerging solutions, aligned with our solution strategy.
• Service Architecture: effectively define, apply and manage existing and new governance components within Corporate Functions, such as architectural frameworks, principles and explicit guardrails. Evolve architecture that already incorporates leading edge tech within the defined principles and guardrails.
• Platform Adoption: Enable measurable improvements, efficiencies, effectiveness and superior customer experience. Support to drive the design and delivery of prioritized improvement initiatives.

You will contribute in defining and implementing the solution and architecture strategy and drive alignment across all 3 areas of accountability. In addition, proactively partner with external providers - such as, but not limited to, SAP - to drive our agenda locally and globally, while complementing and interlocking with internal business and technical technical stakeholders.
What you'll do

• Architect the design and implementation of advanced, scalable business solutions for Corporate Functions and beyond, ensuring alignment with established architecture principles, guardrails and governance
• Contribute to defining and evolving the Corporate Functions architecture strategy, including maintaining frameworks and standards across all towers and subsidiaries
• Support platform adoption governance, driving measurable improvements in standardisation, automation, user experience, and operational efficiency
• Use platform adoption metrics to define, assess and recommend high-impact improvement opportunities across processes, platforms and operating models
• Orchestrate cross-functional collaboration for wireframing, solution analysis, target architecture definition, implementation and delivery of user journeys, business solutions and interfaces - ensuring reusability, customer satisfaction and readiness for scale
• Support the creation of business value cases, ensuring benefit realization, cost optimization and alignment with strategy
• Represent CF in internal architecture forums and external partner engagements, supporting alignment, partnership development, and strategic influence.

Who you are

• In-depth knowledge of the most relevant software solutions in multiplex Telco IT environments, including ERP systems, Data & Analytics, RPA, AI, and Microsoft platforms
• Master degree in a Computer Science, Engineering, or a related scientific/technical discipline
• Proven experience in contributing to transformation, digitalization and or/ innovation solution initiatives.
• +5 years of proven experience delivering business and solution architectures across multi-disciplinary domains, preferably within large telecommunications or IT organisations
• Extensive knowledge of systems, processes and service operations, particularly within Finance, HR and SCM domain, with strong understanding of end-to-end process optimisation
• Strong stakeholder management and influencing skills, with the ability to engage and lead cross-functionally teams at all levels, including technology and business stakeholders
• Experience in customer consultancy, including the ability to present strategic business concepts and drive user-centric, value-led outcomes
• Deep understanding of Business Analysis, Solution Design Thinking, and Requirements Engineering, with the capability to shape intuitive and effective user journeys
• Proven experience in defining and documenting solution architecture, including wireframes, workflow designs, integration and user experience flows
• Ability to evaluate, compare and recommend solutions and products, ensuring alignment with customer needs and business strategy
• Passion for driving customer excellence through scalable, reusable, cost-efficient and automated solutions that enhance the user experience
• Highly self-driven and proactive, with the ability to work independently while maintaining strong alignment with the Solution Strategy and Platform Optimisation Lead
• Experience working in complex, multi-project or multi-programme environments
• Ability to support and enable teams through agile ways of working.

Not a perfect fit?
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required