Job Description

Pioneer Training Solutions - Job Role:

Business Support & Accounts Officer

Employer: Pioneer Training Solutions

Organisation Type: Business (Start-Up) - Expected commencement is within a few months with potential start date to be mutually agreed.

About: Pioneer Training is committed to supporting people through their personal transformation process. We provide transformational training programs that address key societal challenges such as addictions, mental health and financial difficulties. We are a start-up business that strive for excellence as we seek to make a difference in people's lives. Our team is made up of committed and talented individuals who are keen to help others. We love to talk to great people and are looking to find someone who aligns with what we're about and is a great addition to our team.

Job Overview: The role is a blend of Accounting and Business Support as highlighted below.

2 Primary Areas of Work In This Flexible and Evolving Role:

1. Accounting Role -

Provide a wide range of accounts administration and payments processing. All finance related tasks and processing such as invoices, payments, external vendor communication and relevant financial reports for senior staff. Will include administrative tasks related to our Pioneer Empowerment Fund and Online Pioneer Shop once this is launched.

2.

Business Support Role -

General business support and administration and this will include covering other departments within the business with administrative support. HR, Staff records/intranet, leave management, Payroll, Pension, Risk Assessments and other operational support administration. Working with the Operations Manager and Business Administrator to ensure all main business operations are successfully completed and recorded.

3.

Pioneer Empowerment Fund Role

- Administrating the Pioneer Empowerment Fund including processing payments, invoices and liaising with relevant organisations such as local authorities and rehab centres for placement of clients. Liaising with internal staff to obtain approved referral forms and clarifying any client requirements and then processing the orders. Also research, develop and maintain an approved supplier list of companies and services that we can use to deliver Pioneer Fund requests.

Accounts Duties and Responsibilities

Acting as the foundation of the company's financial operations, you will monitor all account transactions and check all outgoing and incoming funds. Other duties and responsibilities include:

Preparing and reviewing ledger balances and monthly accounts Completing company tax returns Preparing and submitting VAT returns and National Insurance contributions where required Handling overall company expenses Maintaining and monitoring the company's financial systems Managing monthly company payroll Handling general account queries Reconcile Stripe or any online payment processors Maintaining a record of all receipts and payments and invoice generation Assist in taking card payments from clients over the phone Acting as a point of contact for all internal and external financial issues and doing so in a confidential manner

Business Support Description of Duties

Work with the senior management to support the effective operational delivery of a range of activities related to the standard operations of the business Set up and maintain relevant material on our staff intranet and relevant staff web pages Administration of relevant procedures HR administration, such as holiday monitoring Collating training records Payroll processing/liaising with 3rd party organisations for processing of payroll and staff payslips etc Administrative support for our Pioneer Community and Pioneer Empowerment Fund where necessary Monitor risk assessment processes within the organisation and support staff with the arrangement Pension administration and monitoring Raise purchase orders and process staff expenses Organise travel arrangements General office support and administration as required and to cover staff Meeting arrangements, minutes, internal and external communications as required Undertake personal development in skill areas related to the post Contribute to the development of revised processes and policies which will enhance the client experience and ensure such processes and policies are implemented; work collaboratively with colleagues to share best practice Undertake any other duties and responsibilities, commensurate with the grade of the post, as directed by line manager who is the Operations Manager.
Knowledge & Experience

Proven experience in financial administration and processing payments Proven experience of business administration Demonstrate experience of using a range of relevant IT packages Customer Service experience
Skills & Attributes

High levels of trustworthiness and confidentiality, as role includes dealing with large amounts of money and private company finance figures and records Great attention to detail to ensure all financial processing is accurate and consistent Be able to work well across all levels of the business Strong excel, sage and general accounts software skills. Excellent organisational skills and ability to prioritise a demanding workload and supervise tasks within a team in a pressurised environment Resilience with the ability to work under pressure to tight deadlines, whilst maintaining high standards of quality and accuracy Ability to communicate effectively with individuals from a wide range of backgrounds and cultures Experience of dealing with confidential issues with tact Ability to foster good relationships and be diplomatic Proficiency in Microsoft Office applications Ability to work independently and as part of a team Creative and positive attitude with a commitment to service quality Sound administrative, organisational and process management skills Flexible and a willingness to learn and develop Excellent communication (oral and written) and inter-personal skills Demonstrable ability to identify problems and propose solutions Previous experience in a customer focused administrative role
About Us

The role holder will be able to demonstrate that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills

Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service

Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions

Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change

Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively

Identifying and making the most productive use of resources including people, time, information, networks and budgets.

Why should you work for Pioneer Training Solutions?

First things first, you should work for us because you love the idea of being part of history as we release a key solution to the unprecedented problems we see in society. You love being part of an open, fun, trusting and hardworking team who are trying to develop what we do in order to help as many people as we can. If all of that isn't enough, below are some added perks of being part of the Pioneer Training Team.

What we offer

We don't want you to work all hours, and we really encourage work life balance. But if you do ever need to work outside of your normal hours, we will always support you to take off time to recharge. We have a culture of gratitude - we will make the effort formally and informally to show our gratitude for our team members from team events, meetups, to cake, you will feel appreciated!

Benefits:

Great life- work balance (34hrs per week) Full time, Permanent 35,000 per year Generous Company Pension contribution 33-day holiday allowance Flexible working - Hours: Mon-Thurs: 9am-4pm and Friday 9am-3pm. Work from home on Thursdays: At least 1 day per week and flexible arrangements will be made once client/training needs assessed. Thursday will be the initial work from home day for all staff. Overtime - all overtime is paid at double time Work Location: Falkirk (But various as required to meet client needs) Company Events Training Development opportunities Relevant expenses included, including mileage rate of 45p per mile Strict no "Office politics" policy, so you can be rest assured of a great working environment and everyone treats each other kindly and with mutual respect Smart Casual dress Sick pay
How To Apply

We're so excited about this role, and even more excited to hear from you!

To apply, please read and carefully follow the below 2 requirements as without this your application is unlikely to be considered:

1. Provide a copy of your current CV

2. Answer the 8 questions on the Indeed application

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Casual dress Company pension Sick pay
Application question(s):

8. How good are you at multi-tasking and handling various roles in a fast paced environment? 1. What finance/accounts experience do you have? 2. Why do you want this role and why is your personality suitable? 3. What skills and strengths can you bring to this role? 4. What systems would you set up to organize and manage our client and project records? 5. What experience do you have of dealing with vendors, external organisations and invoices? 6. What business administration or business support experience do you have? 7. How well do you take correction and constructive criticism and give an example of when you had to do this.
Work Location: Hybrid remote in Falkirk FK1 1LL