Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



MAC/Agile Projects Administrator



Role and Responsibilities

Overall Role

It will be the responsibility of the MAC/Agile Administrator to process all REPR and Prism Ticket requests via SmartSheets and create relevant file saving folders. This will be for all works associated with the combined MAC/Agile Projects teams and will include all; moves, adds, changes, occupational health requests and Agile project requests.

They will be required to manage the programming of works and coordinate the logistics of people/desk movements with detailed planning in the scheduled and unscheduled scorecard spreadsheet. They will then be required to provide clear reporting of these projects and to run weekly meetings for oversight and updates.

The Administrator must be able to communicate confidently at all levels and have experience in dealing with a range of stakeholders.

To assist the team with admin tasks on the client project management software (PM Web).

Responsible for the MAC team REBS email inbox, dealing with any queries to resolution.

To work closely with MAC & Agile Team Leads when new starters are onboarded, to assist with setting them up on JLL/Client systems.



MAJOR RESPONSIBILITIES

Roles and Responsibilities:

Manage the allocation of all Move-Add-Change (MAC) related tasks including moves, small project management, including but not limited to furniture reconfigurations and space enhancements (Systems - PM Web/Prism/Smartsheet/Excel)

To process and assign Occupational Health Requests through inhouse system

Proactively manage any queries that are sent to the REBS Inbox

Ensure JLL best practices and policies are being followed

Ensure MAC Service Playbook is being followed

Receive and process client move requests within the team

Prepare Scorecard, and Facilitate weekly MAC meeting for all MAC staff, moves vendors and key stakeholders to attend.

Participates in Strategic Planning meetings, Customer Planning and liaise with other key stakeholders

Accurately record all move statistics for reporting and financial reconciliation

Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions

Ensure move processes are managed in accordance with the client's and JLL policies and procedures

Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice

Support the MAC Managers to plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA

Ideal Experience

Minimum 2 years Experience in a similar role within a Corporate Real Estate Environment.

Background in project administration / coordination.



Critical Competencies for Success

Prior knowledge of PMWeb / Other Project Management Software.

Excellent Microsoft Excel skills

Strong Microsoft, PowerPoint skills

Ability to utilize the Microsoft Office suite of technologies

Strong time management skills.

Excellent written and verbal communication skills

Flexibility with work hours

Ability to multi-task and work both in a team and independently

Highly organized with strong analytical skills, the role is very admin heavy

Strong interpersonal skills with an ability to interact with executive level external and internal clients

Capacity to deal with ambiguity and address complex problems



Other Personal Characteristics

Team player is essential.

Must be self-motivated.

Face to face and/or remote daily interpersonal interaction is usually required in order to perform the role.



KEY STAKEHOLDERS

Client Key Stakeholders - Strategic Planning Team

Facilities Management Team

Client Real Estate wider-team

Finance Team

End User Customers

Vendor Staff



REPORTING TO -

MAC Lead and working alongside entire MAC/Agile Team (Circa 10).



#LI-ND1



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.