Job Description

To support the whole of the Wandle business by being the first point of contact for all visitors to the Wandle office and by providing administrative and general office services. The key functions of the role are to provide a professional front of house service, manage incoming and outgoing mail, stock checking and ordering and supporting all teams within the organisation, to work alongside one other Business Support Administrator and to work with the Health and Safety team. Manage a wide range of daily administrative tasks Managing customer expectations and contributing to their overall experience with Wandle, ensuring that the office environment is one which encourages collaboration and productivity. Administration tasks, as required by the business to help meet Wandle's objectives and strategies. Supporting the Health, Safety and Facilities Manager to ensure business continuity recovery planning for the office is implemented, documented, and tested. Facilities management tasks, including audits, inspections and assistance in the management of Wandle responsible assets. Assist on the operational requirements of Wandle's office accommodation and ongoing facilities management, including liaison with the buildings management team.


In addition, to assist the Health, Safety and Facilities Manager with various tasks and duties, to work in line with both the team and Wandle vision, mission and values.


Other functions may include office familiarisation tours for new starters, regular health and safety checks of the office, reporting concerns to the Health, Safety and Facilities Manager.


Occasional inductions to the office either for new colleagues or general visitors.

Please note that this role is full time officed based.

A day in the life:

You will:

Be responsible for welcoming all visitors and supporting them in a professional manner. Collate 'new starter' packs for managers to distribute Day one issue of photo/security passes. cards Manage security and visitor passes (activating and deactivation, issuing, logging) and reporting any suspicious activity to the Health, Safety and Facilities Manager. Manage Wandle's mail requirements, including distribution of incoming items, franking, couriers and administration. Clean, organise and maintain kitchen, stock cupboards, and other general areas and ensure all systems are working smoothly and efficiently. Monitor daily office supplies, order stationary and other provisions ensuring adequate supplies of envelopes and paper are always available. Weekly health and safety checks of the office. Liaise with the customers and teams for swift resolution of any queries, ensuring a positive outcome for all. Photocopying, laminating, posting, franking, binding. Some minute-taking. Raise purchase orders as requested by line manager. Manage the setting up of meeting rooms/boardrooms rooms. Support the business with administration tasks as required, supporting all colleagues including but not limited to Executive team, Directors, Managers, Personal Assistants and other colleagues. Be a First Aider for the office. Undertake inspections and audits of first aid equipment and first aid provision. Make suggestions for first aid improvements and additional equipment/training requirements. Liaise with external contractors for their pre-assigned duties, log their visits, develop and maintain good working relationships with our contractors. Support our drive and our legislative requirements to adopt 'greener' ways of working including in relation to waste disposal and recycling. Work with the Health, Safety and Facilities Manager to propose and manage the facilities budgets and bring in on forecast. Ensure that 'how to' guides are created and maintained, and the intranet space is used effectively to ensure people are well-equipped to manage basic office functions.. Supporting DSE assessments through procurement of equipment.

You:

Experience working front of house, ideally in an office environment. Strives for delivering excellent customer service. Able to work alone, but also work with immediate team and wider organisation. A calm and approachable demeanour. Have obtained 5 GCSEs or more. First Aid at Work trained (3 day course) or willing to train and perform First Aid duties at work if needed.


Please apply with your CV and supporting statement outlining why you should be our next Business Support Administrator.

Closing date:

13 July 2025 at 11:59pm

Shortlisting:

14 July 2025

Interviews:

Week commencing 21 July 2025

Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.