Job Description

COVENTRY & WARWICKSHIRE CHAMBER OF COMMERCE

Job Title:

Business Support Administrator

Salary Band:

17,027.02 per annum (FTE 28,000 p/a)

Job Type:

Fixed Term Contract - 31st March 2026

Working Pattern:

22.5 Hours p/w (Tuesday - Thursday)

Reporting To:

Managing Director

What we're looking for from you...

We are seeking a proactive Business Support Administrator to provide high-level administrative and account management support across our Destination Coventry team. The ideal candidate will be highly organised with strong communication and customer service skills, bringing a commercial mindset and a keen eye for detail.

This role plays a key part in managing our partner accounts, supporting retention and recruitment efforts, and maintaining accurate systems and processes. The Business Support Administrator will ensure efficient internal operations while delivering excellent service to Destination Coventry's partner network.

The successful candidate will be confident working across CRM systems, coordinating web and admin tasks, and supporting wider marketing and event activity. A natural problem solver and team player, they will contribute to the smooth delivery of business operations and partner engagement across the business.

About us - Destination Coventry - Your Team!

Destination Coventry is a collaboration between Coventry City Council and Coventry & Warwickshire Chamber of Commerce. Our Oversight Board includes representatives from the Council, the Chamber, the Business Improvement District, Visit England and the private sector.

We represent the city's valuable tourism, leisure and hospitality sector, which generates over 750 million, supports circa 7,354 jobs

,

and attracts over 11 million visitors annually. Working closely with sector members, local and national partners, and the broader industry, we are committed to the successful and sustainable development of tourism, leisure and hospitality in Coventry and the wider region.

About us - Coventry & Warwickshire Chamber - Your Employer!

Chambers of Commerce are the most effective business lobbying group in the UK, with representation in Westminster, influencing ministers and government policy.

At Coventry & Warwickshire Chamber of Commerce we are the 'Voice of Local Business' and with a strong lobbying voice nationally, regionally and locally.

We are led and based around our members, providing high quality business events and networking opportunities in the Coventry & Warwickshire area - making us the Ultimate Business Network.

What you'll get...

At Coventry & Warwickshire Chamber our employees get many benefits!

Both Flexible & Hybrid Working.

Life Assurance of 3x your annual salary.

EAP with SimplyHealth.

Holiday Purchase Scheme, buy up to 5 days per year (FTE)!

Increased holiday after 5 years, 5 extra days per year, taking your entitlement from 25 to 30 days!

Cycle to Work Scheme.

Salary Sacrifice Pension with Scottish Widows

So Why us?

Here at Coventry & Warwickshire Chamber of Commerce, our staff come first. We're committed to ensuring staff wellbeing, work life balance and creating a supportive culture where our staff can grow and develop both on a professional and personal level.

We have an outstanding wellbeing plan for the year ahead, shaped by our staff wellbeing team, focusing on teambuilding both inside and outside of the workplace and across the Chamber Group.

Have your say! Our Staff Focus Groups run every 10 weeks, with staff representatives from each team to feedback ideas, concerns or queries to make our workplace better for everyone!

Our employees are at the centre of our business, which is why having a good work life balance is so important to us!

Main duties and responsibilities

Provide high-quality administrative support across the Destination Coventry team, ensuring the smooth day-to-day running of business operations.

Act as a key point of contact for partner communications, supporting retention through regular phone, email and in-person engagement.

Maintain accurate partner records and CRM data, including updates to partner listings and website content.

Carry out website updates as required via Document and Content Management Systems.

Monitor and support the Destination Coventry partner retention process, ensuring timely renewals, effective communication, and achievement of retention targets.

Assist in the recruitment of new partners through telesales and follow-up activity.

Provide administrative and coordination support for partner events and marketing campaigns.

Support the Managing Director and wider team with reporting on partner retention, recruitment, and account activity.

Carry out credit control duties related to partner accounts, in collaboration with the finance team.

Support wider Destination Coventry projects as required, including events, marketing and team operations.

Represent Destination Coventry at external events, contribute to sales meetings/account review meetings, and provide customer feedback to improve services.

Maintain accurate CRM records, manage accounts to maximise sales opportunities, and complete necessary sales administration.

Ensure all business support tasks are completed efficiently, professionally, and in line with organisational priorities

Person Specification:

Proven experience in a business administration, account management or customer service role.

Strong organisational and administrative skills, with excellent attention to detail.

Confident communicator with strong written and verbal communication skills.

Comfortable engaging with external stakeholders via phone, email and in person.

Experience using CRM systems and digital tools (experience with DocuSign is desirable).

Self-motivated, reliable, and capable of working independently or as part of a team.

Commercial awareness and an understanding of retention and client support strategies.

Flexible and adaptable, with a positive attitude towards teamwork and supporting wider organisational goals.

Full Drivers Licence

Ability to travel to represent Coventry at key trade shows and business events.

Job Types: Part-time, Fixed term contract
Contract length: 7 months

Pay: 17,027.02 per year

Expected hours: 22.5 per week

Benefits:

Bereavement leave Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

No weekends
Work Location: In person

Application deadline: 01/09/2025