Job Description

We are not just hiring - we are looking for personalities that light up a room!

How big is your smile?

Do your eyes light up a room?

Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and

genuine smiles

we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

The Business Support Administrator plays a pivotal role in ensuring the smooth running of daily operations by providing efficient administrative and operational support. You will enable the business to maintain high service standards and help create a positive, collaborative environment for both guests and colleagues.

What we are looking for:

Detail-oriented Resourceful Ability to manage a wide variety of tasks in a fast-paced environment while maintaining confidentiality and professionalism.

Key Responsibilities

Administration & Communication

Provide efficient administrative support including scheduling, correspondence, record keeping, and document preparation. Manage and maintain accurate records, databases, and filing systems. Prepare reports, presentations, and business documentation to a high standard. Act as a first point of contact for suppliers, contractors, and guests, ensuring timely and professional communication. Answer and manage phone calls and queries, both internal and external. Assist with operational HR processes including onboarding, training coordination, and maintaining staff records. Support rota management, holiday planning, and cover for peak periods across all operational areas. Contribute to staff development by coordinating and maintaining signed-off service standards.

Reporting

Support financial administration, including invoice processing and coding, expense tracking, and payroll forecasting. Produce and sales, cost, and planning data to support operational decision-making. Contribute to the preparation of business proposals and collating supporting data.

Operations

Coordinate internal and external meetings and events. Maintain operational systems, including updates and amendments to product lines. Monitor stock levels, order supplies, and support stocktake processes. Ensure compliance with health and safety, licensing, and regulatory requirements. Assist with administration of new and ongoing projects. Identify and support opportunities to streamline business processes. Develop and maintain Standard Operating Procedures across departments. Collaborate with Heads of Department to ensure effective deployment of labour across the resort.

Productivity

Provide and promote continuous professional development opportunities to maintain an empowered, progressive and knowledgeable Spa team. Ensure sign off of all Service Standards by position competencies for departmental managers Liaise with HOD's to ensure smooth co-ordination of labour deployment across Resort. Ensure solutions meet strategic business objectives and quality standards within time, resource and financial goals Develop and maintain all Standard Operating Procedures within all departments

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.



Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.