Job Description

About Us

Leonard Flooring Carpets & Blinds is a family-run, rapidly growing business specialising in premium flooring and interior solutions. We take pride in offering top tier brands and delivering an exceptional customer service experience. As we continue to expand, we are looking for a dynamic and personable Business Support Administrator to join our team.

Why join us?

You will be part of a supportive, close knit, family focussed business with strong values and a commitment to quality. We work with leading premium brands and have an excellent reputation across our local area. This is an opportunity to grow your skills, contribute to high performing team and make a meaningful impact.

Role Overview

In this hybrid role, you will play a vital part in ensuring our office runs smoothly and customers receive outstanding service. You'll support the customer journey--from initial enquiry through to installation--by managing administrative tasks, maintaining accurate digital records, coordinating appointments, and providing exceptional customer service both in person and over the phone. Your contribution will enable senior staff to focus more on business growth and customer engagement.

Key Responsibilities

Provide comprehensive administrative support to the office and management team Manage and process customer orders accurately and efficiently Welcome and assist customers in the showroom, ensuring a professional and helpful experience Manage customer enquiries by phone, email, and in person Update and maintain customer information within the CRM system Assist with diary management and scheduling appointments for consultations and fitting teams Prepare and organise digital documentation, including quotations and invoices Ensure smooth day-to-day office operations Liaise with suppliers and customers to track orders and resolve queries Contribute to the overall efficiency and professionalism of the office

Skills & Experience Required

Strong customer service background with confident communication skills Presentable, professional and personable
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Proven experience in an administrative or sales support role Able to work at pace in a busy office environment Competent in Microsoft Office (Word, Excel, Outlook) Experience using CRM systems and digital office tools Strong organisational and time-management skills Accuracy and attention to detail Proactive, professional, and able to work independently and as part of a team

What We Offer

A friendly, supportive working environment In house gym 33 days annual leave per annum, including Bank Holidays and a two-week August shutdown. We also provide 1 additional days' annual leave for each year of consecutive service. Working hours: Tuesday to Friday 9am - 5pm and Saturday 9am - 3pm Bespoke training opportunities with our in-house team and suppliers Opportunity to be part of a forward-thinking, reputable local business.
Job Types: Full-time, Permanent

Pay: 27,500.00 per year

Benefits:

Additional leave Company events Employee discount Free parking On-site gym On-site parking Store discount
Application question(s):

This role is based within our South Shields showroom. Due to the nature of the business, work from home unavailable. Are you able to commit to this? This role involves working every Saturday, are you able to commit to this?
Experience:

Customer service: 3 years (required) administration: 3 years (required)
Work authorisation:

United Kingdom (required)
Location:

South Shields NE34 9PH (preferred)
Work Location: In person