Job Description

Join our Team as a Business Support Administrator at Lucideon CICS Ltd!

As a Business Support Administrator, you will be part of a team of global experts in verification and certification services.

Who You Are:

If you have meticulous attention to detail, thrive in a high-pressure environment and are process-driven, this opportunity is for you.

Job Purpose:

The Business Support Administrator is responsible for the administration of our Management Systems and providing support for the wider verification and certification team, both in Lucideon CICS Ltd and Lucideon CICS Ireland Ltd. Due to the nature of the verification and certification reports we complete for clients, it is of the utmost importance that all related administration and supported documentation is of the highest accuracy.


Core accountabilities include:


Updating master spreadsheets to provide to management. Receipt, filing, tracking and follow up of client visit reports and corrective action responses. Tracking and reviewing of monthly reports for Client Certification status to ensure timely certificate renewal. Updating online systems for issued certificates. Liaising between auditors and clients to ensure all order information, updates, results and completed interpretations are sent to clients in a timely manner. Organisation of client training courses, including the booking and set up of rooms, preparation of agendas and relevant information. General administration support to auditors and verifiers (both employed and sub-contracted) as required.

Key Person Requirements

Experience of working in an administrative/customer facing role Experience of using a range of software packages (MS Office) Experience of working under pressure GCSE Maths & English, or higher due to the nature of reports

Key Skills & Qualities

Excellent organisation skills Exceptional attention to detail Strong verbal and written communication skills Team player, always ready to lend a hand Flexible and reliable, with the ability to prioritise and meet deadlines

Core Features & Benefits

Permanent position 37 hours per week, Monday - Friday Onsite at our office in Penkhull, Stoke-on-Trent Private Medical Insurance Medical Cash Plan Annual leave of 25 days plus bank holidays (including Christmas shutdown) Pension scheme (matched up to 5%) Onsite Mental Health First Aiders Life Assurance up to four times basic salary

Ready to kickstart your career journey? Apply now!