Job Description

Job Introduction

To provide day to day line management of a team of administrative staff, dealing with all management issues such as workload, performance, absence, annual leave, appraisals and any other HR issue which may arise.


The role will cover the whole of Surrey Children's Community Health Services within the specified locality, overseeing all administrative functions and ensuring that the Business Support teams are working effectively.


In addition to line management responsibilities for the day-to-day work of the Business Support and SPA Teams, the postholder will have an administrative workload and will also provide cover within the Business Support team as required.


The Business Support function provides administrative and organisational support across the full range of office and service activities, including the smooth running of the office and administrative support to a range of frontline clinicians & managers.

Base

The Single Point of Access function supports our Surrey-wide service, and you will be based at one of our Office Hubs across Surrey with the opportunity for hybrid working.


HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements


Main Responsibilities
Communicate effectively with a wide range of internal and external stakeholders, demonstrating clarity, sensitivity, diplomacy and confidentiality. Work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved. Action and administer appropriate communications, either verbal or written clearly and concisely to all relevant staff. To attend and actively contribute to a range of meetings to represent the Business Support function as required. The post holder will use their own judgement to make decisions about the most appropriate course of action in situations where there are a range of options available and escalate more complex issues to colleagues/managers as appropriate. Provide direct line management in line with the organisation's policies, including regular one-to-one meetings, supervision sessions, management of absence, appraisals, allocation of work, induction and training / development. Provide support to the recruitment process within the Business Support service, including shortlisting, participation at interviews and assisting in the appointment process, as required by the Business Support Manager. Prioritise own workload on a day-to-day basis and ensure that the work of the team is prioritised appropriately.

The Ideal Candidate

Essential:

Good general education to at least GCSE level or equivalent, including Maths and English. Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level. Administrative experience in a busy, customer facing environment. Line management experience. Excellent planning and organisational skills and ability to meet deadlines. High levels of computer literacy - to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team. Effective interpersonal and communication skills, both verbal and written. Ability to work with discretion, sensitivity and maintain confidentiality. Ability to prioritise and manage own workload and that of the team, in a busy environment. Experience of HR processes.

Desirable

Previous health or social care experience. Understanding of medical terminology Knowledge of clinical systems or databases

Other requirements:

the successful applicant will need to be a car driver

Please see attached for full Personal Specification.

About The Company

We change lives by transforming health and care.


Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.


We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.


While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.


As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.


Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.


Package Description

As a

Business Support Team Leader

, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

Pro rata salary starting from 26,250 with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise * An open and just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least 100,000 of ringfenced innovation funding each year