Job Description

Job Overview:

We are seeking an enthusiastic, organised, and proactive team player to support a variety of operational and administrative tasks. This diverse role is central to ensuring our day-to-day business runs smoothly and efficiently. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work both independently and collaboratively within a small team.

About Us

We are a family-run, dynamic, and entrepreneurial company, committed to delivering exceptional services to our clients. Our supportive, friendly team promotes a positive work environment where collaboration and personal growth are encouraged.

Key Responsibilities

Oversee and manage daily office operations to maintain an efficient and organised workspace. Respond to enquiries and prepare accurate quotes. Assist with basic bookkeeping and invoicing using Xero (training provided). Support weekly stock takes, monitor stock levels, and assist with production planning. Manage purchasing: maintain supplier relationships, negotiate pricing, create purchase orders, and keep accurate records. Book and manage logistics for deliveries. Schedule customer orders, ensure accurate data entry, and track deliveries to meet deadlines. Assist the marketing team with case study creation. Perform clerical tasks including scheduling, data entry, CRM updates, filing, and record keeping. Support credit control processes. Assist with risk assessments, method statements, and supplier questionnaires. Help manage HR and Health & Safety software. Handle incoming calls professionally and courteously. Maintain smooth communication between staff across two sites

Experience & Skills

Strong organisational skills with the ability to manage multiple priorities under pressure. Experience in an office setting and/or an administrative role (Minimum of 2 years) Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint) essential. High attention to detail and proactive problem-solving skills. Familiarity with Xero or similar accounting software advantageous. Excellent typing skills and accuracy in data entry. Strong interpersonal skills, able to communicate effectively at all levels. Team-oriented, proactive, and eager to learn.

What We're Looking For

We welcome applications from both experienced administrators and those ready to take the next step in their career. If you have customer service or administrative experience, combined with the willingness, drive, and commitment to deliver, we'd love to hear from you.

What We Offer

Supportive and friendly family-run team in a fast-paced, varied environment. Flexibility to maintain a healthy work-life balance. Structured support for your growth and development. Opportunity to gain qualifications to advance career. Pension scheme. Team-building days. Casual dress code. Free on-site parking.

Schedule:

Day shift Monday to Friday No weekends Location: In person
Job Types: Full-time, Part-time, Apprenticeship

Pay: 12.80 per hour

Expected hours: 21 - 40 per week

Additional pay:

Yearly bonus
Benefits:

Casual dress Free parking On-site parking
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Swansea SA4 0XP: reliably commute or plan to relocate before starting work (preferred)
Experience:

Administrative: 2 years (preferred)
Language:

English (preferred)
Work Location: In person

Application deadline: 18/08/2025
Reference ID: SMR UK Ltd Business Support Administrator