Job Description

We are recruiting for a Business Administration Apprentice within the Business Support Team working within Childrens Social Care.

Job Purpose:

To assist and support with the provision of administrative support to facilitate the effective and efficient operation of the service area.

Main duties and responsibilities:

As part of the process of training and learning, under direction, you will:

Undertake administrative tasks, for example, record keeping (both manual and
computerised), filing, responding to routine correspondence, photocopying, message taking, word processing, data input and retrieval, as required.

Assist with the distribution of incoming mail and despatch of outgoing mail as required. Receive enquiries by telephone, face to face and email and take appropriate action to ensure that such enquiries are properly responded to, learning to make appropriate decisions to either responding personally or redirecting to an appropriate officer. Provide support to staff members as appropriate, including arranging meetings,
appointments and diary maintenance and co-ordination, and to take minutes/notes of meetings and undertake appropriate follow up action

Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation. Learn to work effectively as part of a team as well as on own initiative, including undertaking research and being involved in the development, implementation and improvement of administrative services and procedures. Maintain up to date and accurate records. Assist in a range of financial or related activities, including ordering, invoice processing, maintenance of accounts, charging systems and appropriate records, administration of allowances, grants and agency payments, assessment for and collection of income, payment of fees, provision of stationery, conduct inventories etc. Conform to, actively commit to and promote DCC Customer Service Standards both with internal and external customers when using any communication media including telephone, email and face to face. Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems. Work with information technology and associate systems in accordance with County Council policies and to observe data protection guidelines, policies and procedures. Co-operate with the Council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post. Carry out the duties and responsibilities of the post in compliance with the County Council's Equal Opportunities policies. Understand and comply with the County Council's Environmental policies. Maintain an excellent level of attendance at apprentice training sessions and successfully achieve the required level 3 qualification.


Hours: 37.00 per week



About the employer:


Devon County Council is the county council administering the English county of Devon. Based in the city of Exeter, the council covers the non-metropolitan county area of Devon. The County Council has overall responsibility for services including social care, childcare and child protection, transport and roads, emergency planning, libraries, Trading Standards, recycling centres and waste disposal. We work together to improve life across Devon for everyone. We want to create a place that people enjoy living in, as well as a place that you enjoy working. You'll see the impact you're making every day, whether your work in healthcare, education, roads and transport or waste and recycling. Make Devon proud.



Requirements and Prospects:


Communication skills Organised Demonstrate flexibility


Uses own initiative Self-motivated Team player Resilient


Potential for full-time employment after apprenticeship if applicable.



Training Provided:


You will attend Exeter College one day per week during term time to work towards your Business Administration Level 3 Apprenticeship.



Additional Information:



This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.




GCSE or equivalent 4/c or above in English and Maths.