Job Description

About the role

Our Business Support Officers are very important to us. They perform crucial duties to support the teams they work for.


This is an exciting opportunity to join the Assurance & Safeguarding Team as a Business Support Apprentice on a fixed-term contract for 22 months. You will play a key role in supporting safeguarding processes and ensuring that vital administrative tasks are completed accurately and on time.


As part of this apprenticeship, you will:

Gain hands-on experience in a busy safeguarding environment. Learn how to manage sensitive information and maintain confidentiality. Develop strong organisational and communication skills while supporting frontline services. Work closely with experienced colleagues who will mentor and guide you throughout your apprenticeship. Benefit from excellent training opportunities, including working towards the Level 3 Business Administrator Apprenticeship Standard, which will help you build the knowledge, skills, and behaviours needed to achieve full occupational competency.

You will be joining a supportive and friendly team that values collaboration and continuous learning. This role offers a fantastic opportunity to start your career in business administration while making a real difference to the lives of vulnerable adults in our community.

Please note:

Interviews will be held during the week commencing

9th February 2026

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What will you be doing?

The main duties of the role include answering telephone calls, inputting data into our Adult Social Care database, maintaining spreadsheets, processing safeguarding alerts, and taking minutes at meetings.


Working on a rota system, you will be part of a duty team responsible for processing all incoming safeguarding concerns. On non-duty days, you will assist with monitoring the team admin inbox, processing letters, taking minutes, and completing other administrative tasks as required.


You will join a small team of Business Support Officers who work closely to support the Safeguarding Team. Due to the nature of the work, there will be an element of repetition, but full training will be provided to ensure you are confident in your role.


About you

Applicants are required to hold a GCSE or equivalent in English and Maths grade C and above.


Applicants will be able to demonstrate good communication skills and be confident on the telephone. You will have a good level of IT skills with a sound knowledge of MS 365 - Word, Excel, Outlook and Teams and have a good attention to detail.


The successful candidate will be organised and be able to use their own initiative. We need someone who can work under pressure and to deadlines and who is friendly and reliable.


In addition, you must demonstrate the ability to develop and apply the knowledge, skills, and behaviours required to successfully complete the Level 3 Business Administrator Apprenticeship Standard, including achieving full occupational competency through the End Point Assessment.


About us

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.


Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.


We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner


The following film was created by us to communicate our intentions - watch WNC colleagues explain

what DEI means to us

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If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.