Job Description

Details

• Title: Business Support Assistant
• Reference: SCC/TP/287940/3989
• Positions: 3
• Salary: 27,634 per annum
• Category: Administration & Clerical
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 15 October 2025
• Closing date: 2 November 2025
• Directorate: Adults, Wellbeing & Health Partnerships
• Location: Pippbrook, Dorking, RH4 1SJ or Woodhatch Place, Reigate, RH2 8EF

Description
This role has a starting salary of 27,634 per annum, based on a 36-hour working week.
We have a great opportunity to join our Mental Health Hub team as a Business Support Assistant. We support hybrid working with the right balance and come together in person for 2-3 days per week on average and support working from home the rest of the time.
Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About The Role
This is an exciting new opportunity to be part of a forward-thinking Mental Health Hub, designed to deliver integrated and responsive support to adults across Surrey. As a Business Support Assistant, you will be at the heart of this new way of working, helping to shape and support the delivery of vital mental health services.
Your day-to-day responsibilities will be varied and dynamic, offering a mix of routine and ad hoc tasks that contribute directly to the smooth running of the hub. You will:

• Be the first point of contact for internal and external enquiries, providing a professional and empathetic response and ensuring queries are directed appropriately
• Maintain and update systems and databases, ensuring accurate records are kept supporting service delivery and reporting
• Prepare and send out correspondence, reports, and documentation to support operational and management teams
• Coordinate meetings and appointments, including diary management, room bookings, and preparation of materials
• Support resource management, following ordering procedures to ensure the hub has the supplies and tools needed to operate effectively
• Work collaboratively across teams, adapting to changing priorities and supporting colleagues in a flexible and agile way
• Contribute to service improvement, identifying opportunities to streamline processes and enhance the quality of administrative support.

This role offers a unique chance to be part of a newly formed team, where your input and adaptability will help shape the future of mental health support in Surrey. You'll be working in a fast-paced environment that values teamwork, innovation, and a commitment to making a difference.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with

• Proven ability to work in a busy office environment, managing competing priorities effectively
• Strong written and verbal communication skills, with the ability to build positive relationships and work collaboratively with colleagues and customers
• Competence in using a range of IT tools and systems, including databases and Microsoft Office applications
• Excellent organisational skills and ability to maintain accurate records and handle enquiries, with an understanding of confidentiality and data protection principles
• Willingness and ability to travel across service sites as required.

To apply, we request that you submit a CV and you will be asked the following 4 questions: * What interests you about working in a newly established Mental Health Hub, and how do you see your role contributing to its success?

• Describe a time when you had to manage competing priorities in a busy environment. How did you ensure tasks were completed effectively and on time?
• How do you ensure confidentiality and professionalism when handling sensitive information or enquiries?
• Give an example of how you've worked collaboratively within a team to deliver excellent customer service. What was your role and what was the outcome?

Before submitting your application, we recommend you read the job description and our to get an insight into working at Surrey.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Karla Butler by e-mail at .
The job advert closes at 23:59 on 02/11/2025 with interviews planned to follow.
We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Organisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here:
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Files to download

• Reviewed: 16 Oct 2025

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• Surrey County Council 2025
• ID: 187280

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