Job Description

Business Support Assistant - Trading
Attractive Salary and Benefits
36.5 Hour week (Hybrid)
Newtownabbey
A look into the role
Henderson Wholesale is a leading Wholesaler in Northern Ireland and supplies goods to over 450 stores across various brands such as SPAR, EUROSPAR and VIVO. We source from local farmers, growers and producers and are proud to contribute to our local economy and environment.
We achieved Gold accreditation against the Investors in People standard framework in 2023 in recognition of people management excellence and our commitment to investment in people.
The Purpose of the role:
The successful candidate will report to the Business Support Supervisor, providing support and process improvement for the Trading Function within Henderson Wholesale.
You will work closely with Business Support, Traders, Replenishment, Warehouse, Accounts and Sales & Marketing teams helping to identify and deliver opportunities for process improvement.
As a Business Support Assistant, you will:

• Use Initiative and business acumen to identify and support process improvement, business performance and profitability.
• Identify areas for process improvement across existing ways of working relating to systems process and people.
• Engage directly with stakeholders to drive business outcomes.
• Be willing to develop in the business' transformation capabilities e.g Digital and Business analytics programs.
• Help ensure that a proposed process improvement meets requirements, supporting the design, build, and test of the changes and business readiness/training activities.
• Be focused on data integrity and data management.

Skills for Success
Joining us as Business Support Assistant, the minimum criteria you'll need is:

• GCSE in English and Maths Level C or higher (or equivalent)
• Minimum 1 years' experience in project-based or process improvement role
• Proficient in numerical analysis, with strong skills in Microsoft Office, particularly Excel (e.g., formulas, pivot tables, data visualisation, and analysis tools)
• Proven ability in process mapping and requirements gathering
• Confident in creating and delivering presentations to stakeholders
• Hold a valid full UK/EU Driving License with access to your own Vehicle

The Attributes you'll need include:

• Exceptional aptitude for process improvement
• Ability to set and follow priorities, managing multiple tasks and deadlines effectively.
• Analytical thinking and ability to use insight and data to inform work.
• Use of initiative and problem-solving skills
• Ability to work well as part of a team
• Excellent communication skills.
• Resilient and able to deal with challenges/ objections confidently
• Willingness to learn new skills and develop within the role

It is Desirable if you have:

• Certifications or formal training in software platforms such as Power Automate, SharePoint, or Power BI.
• Recognised Project Management qualification (e.g., PRINCE2, Agile, PMP).
• Experience within a fast-paced FMCG (Fast-Moving Consumer Goods) environment.
• Experience in applying best practice Business and Process Analysis methodologies.
• Hands-on experience with tools including Power Automate, SharePoint, business analytics platforms (e.g., Power BI, Qlik Sense), and advanced Excel features such as macros.

Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.
Completed applications must be submitted online by midnight on Sunday 11th January 2026.
We are an equal opportunities employer.

Skills Required