Job Description

Job Summary

We're looking for a highly organised and proactive

Business Support Manager

to join our small friendly team. In this role, you'll be the backbone of our team, ensuring the smooth running of day-to-day business activities while supporting our members.

What you'll do

Be the first point of contact for our members, suppliers, contractors, and stakeholders, developing strong and reliable relationships. Manage the end-to-end support of our member training programme, managing bookings, arranging venues and providing resources for the trainers in good time. Oversee and improve day-to-day business operations, ensuring efficiency and consistency. Develop, implement, and maintain processes, policies, and documentation to support our services to members. Ensure our information to members through our knowledge base is up to date and easy to access. Ensure we have up to date data in relation to our membership that is compliant with data protection requirements. Identify initiatives to improve efficiency, streamline workflows, and keep the business running at its best. Organise company events, meetings, and activities that bring people together. Manage relationships with suppliers, exhibitors, and service providers to ensure value and reliability. Monitor budgets, expenses, and operational performance, identifying opportunities for cost savings. Support the Chief Executive with reporting, data analysis, and business insights to guide decision-making.

What we're looking for

Proven experience in office management and business support. Excellent organisational and multitasking skills with great attention to detail. Analytical mindset with the ability to spot inefficiencies and implement practical solutions. Strong communication skills and a collaborative approach. Excellent communication skills, with the ability to work across teams and stakeholders. Tech-savvy and confident with tools like Office 365, Xero and CMS Systems. Knowledge of Zendesk would be an advantage. Someone who takes pride in being the "go-to" person who keeps everything on track.

What we can offer you

A supportive and collaborative team that values your input. Opportunities to develop your skills in an interesting sector. A varied role where no two days are the same. A central role in shaping and improving the way we work. A genuine hybrid role with a minimum of 2 days in the office in Eastleigh with some flexibility in how the hours are worked. A salary between 30 -33 K depending on experience, excellent employer pension contribution, 25 days plus bank holidays and career development opportunities.
Job Types: Full-time, Part-time, Permanent

Pay: 30,000.00-33,000.00 per year

Expected hours: 30 - 37 per week

Benefits:

Company pension Flexitime Free parking Work from home
Application question(s):

Are you in commutable distance of our office in Eastleigh to work 2 days per week there? Do you have expereince of using CRM Databases? Are you able to work occasional evenings or weekends with notice?
Experience:

Office Management: 5 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Eastleigh SO50 9YN