Job Description

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROMSTAFF CURRENTLY EMPLOYED BY NHS WALES
This is an exciting opportunity for an enthusiastic and experienced Business Support Manager to join the Vaccination Programme Wales team. The programme is undergoing a significant transformation to improve the delivery of vaccination services across Wales, aiming to better meet the health protection needs of our population.
As part of this dynamic team, the post holder will provide comprehensive, professional, and confidential business support across a range of initiatives. This includes managing their own workload and taking delegated responsibility for administration and performance management of vaccination projects. The role will also involve working closely with key partners such as NHS Wales Shared Services Partnership, Public Health Wales, Health Boards, Digital Health Care Wales, Welsh Government, and other external stakeholders to support the efficient delivery of strategic priorities and service improvements.
This is a permanent, full-time position with a hybrid working arrangement available (Bocam Park office 2x days a week)
Main duties of the job
As part of this dynamic team, the post holder will provide comprehensive, professional, and confidential business support across a range of initiatives. This includes managing their own workload and taking delegated responsibility for administration and performance management of vaccination projects. The role will also involve working closely with key partners such as NHS Wales Shared Services Partnership, Public Health Wales, Health Boards, Digital Health Care Wales, Welsh Government, and other external stakeholders to support the efficient delivery of strategic priorities and service improvements.
About us
NHS Wales Performance and Improvement works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales.
Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.
We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Details
Date posted
18 November 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,516 to 38,364 a year Dependent on experience and qualifications
Contract
Permanent
Working pattern
Full-time
Reference number
028-AC283-1125
Job locations
Bocam Park
Pencoed
CF35 5LJ
Job description
Job responsibilities
You will be able to find a full and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Job description
Job responsibilities
You will be able to find a full and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications
Essential

• NVQ Level 4, Degree or equivalent level of experience

Experience
Essential

• Experience of communicating with all levels of professional staff and the public.
• Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
• Experience of operating Microsoft Office Suite.
• Experience of producing management information reports.
• Experience of project implementation and monitoring ongoing projects.
• Experience of managing finance systems e.g. budget monitoring.
• Experience of managing, maintaining records
• Experience of implementing administrative policies and procedures
• Experience of using the TRAC recruitment system
• Experience of using ESR

Desirable

• Experience in a supervisory / managerial role.
• Experience of monitoring performance indicators.
• Understanding of project management methodologies
• Experience of formal minutes taking

Skills
Essential

• Ability to work on own initiative and self-manage workload.
• Able to organise multi-disciplinary meetings and events.
• Excellent management and communication skills and knowledge.
• Analysing information from numerous sources
• Ability to gather, process and manipulate data in order to derive clear findings
• Advanced IT/keyboard skills
• Proficiency in advanced MS Office applications

Desirable

• Ability to speak Welsh / willingness to learn.

Knowledge
Essential

• Thorough understanding of administrative procedures.
• Knowledge of business and people management
• Understanding of project management.
• Knowledge and understanding of contract monitoring, negotiation and review.
• Knowledge and understanding of Public Health Wales.
• Good working knowledge of IT software, hardware, systems and procedures
• Good working knowledge of Public Health Wales Policies and Procedures.

PERSONAL ATTRIBUTES
Essential

• Work to deadlines and under pressure.
• Work on own initiative.
• Good time-keeping.
• Respect confidentiality.

Desirable

• Continued Professional Development

OTHER
Essential

• Willingness and ability to travel.

Person Specification
Qualifications
Essential

• NVQ Level 4, Degree or equivalent level of experience

Experience
Essential

• Experience of communicating with all levels of professional staff and the public.
• Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
• Experience of operating Microsoft Office Suite.
• Experience of producing management information reports.
• Experience of project implementation and monitoring ongoing projects.
• Experience of managing finance systems e.g. budget monitoring.
• Experience of managing, maintaining records
• Experience of implementing administrative policies and procedures
• Experience of using the TRAC recruitment system
• Experience of using ESR

Desirable

• Experience in a supervisory / managerial role.
• Experience of monitoring performance indicators.
• Understanding of project management methodologies
• Experience of formal minutes taking

Skills
Essential

• Ability to work on own initiative and self-manage workload.
• Able to organise multi-disciplinary meetings and events.
• Excellent management and communication skills and knowledge.
• Analysing information from numerous sources
• Ability to gather, process and manipulate data in order to derive clear findings
• Advanced IT/keyboard skills
• Proficiency in advanced MS Office applications

Desirable

• Ability to speak Welsh / willingness to learn.

Knowledge
Essential

• Thorough understanding of administrative procedures.
• Knowledge of business and people management
• Understanding of project management.
• Knowledge and understanding of contract monitoring, negotiation and review.
• Knowledge and understanding of Public Health Wales.
• Good working knowledge of IT software, hardware, systems and procedures
• Good working knowledge of Public Health Wales Policies and Procedures.

PERSONAL ATTRIBUTES
Essential

• Work to deadlines and under pressure.
• Work on own initiative.
• Good time-keeping.
• Respect confidentiality.

Desirable

• Continued Professional Development

OTHER
Essential

• Willingness and ability to travel.

Skills Required