Job Description

Package Description

JOB ROLE:

Business Support Officer

LOCATION:

Gloucester (GL4)

HOURS:

30 hours per week | Flexible days Monday-Friday (9am-5pm on working days)

SALARY:

12.60 - 13.30per hour

Join a supportive, lively office where your admin skills really make a difference

We have an exciting opportunity for a

Business Support Officer

to join our

Adults Day Service team in Gloucester

. This is a varied, fast-paced administrative role at the heart of a

friendly, fun and professional office environment

, supporting a passionate team who make a genuine difference every day.


Keys Group and Accomplish support individuals with

Learning Disabilities, Mental Health Needs, Autism and Acquired Brain Injuries

across the UK. At our Gloucester office, we pride ourselves on being

person-centred, inclusive and welcoming

, delivering meaningful activities that promote wellbeing, independence and community connection.


If you're an experienced administrator who thrives on organisation, enjoys being the go-to person in an office, and values great teamwork, this could be the perfect role for you.

The Role

As a Business Support Officer, you'll play a vital role in keeping our service running smoothly by providing high-quality administrative support and outstanding customer service.

Key Responsibilities

Provide a

high standard of administrative support

across the service Manage

emails, telephone calls and post

, using initiative to prioritise and escalate important matters Support Registered Care Managers and Service Managers with the

day-to-day running of the service

Assist with

recruitment and retention processes

, including compliance, absence management, training schedules, annual leave and sickness records Liaise with internal

HR consultants

on complex or compliance-related matters Maintain accurate records with integrity and confidentiality, producing

reports for the Leadership Team

Coordinate and plan

care reviews, MDTs and internal meetings

Input and report on

hours delivered by the service

Manage

stock control and ordering of supplies

Maintain and update filing systems, records and procedures Welcome families, carers and visitors, ensuring a

positive and friendly first impression

Carry out any additional duties reasonably required to support the service

What We're Looking For

Strong administrative experience

, ideally within a care or health setting Excellent working knowledge of

Microsoft Office (Excel, Word, Outlook)

+ Knowledge of

Nourish, RADAR and Tribepad

is desirable
Confident handling and analysing

large data sets

, producing clear reports Excellent

verbal and written communication skills

, including senior-level communication Highly organised, able to

prioritise workloads

and meet tight deadlines Discreet and trustworthy, with a

high level of confidentiality and initiative

A friendly, approachable personality, comfortable in a

front-facing office role

Flexible, proactive and happy working both independently and as part of a team Willingness to

travel to other offices

when required

Why Join Keys Group?

A welcoming, fun and supportive office environment

5.6 weeks annual leave

, including bank holidays

Enhanced DBS fully paid

(including renewals)

Funded qualifications & career development opportunities

Circle wellbeing platform

- fitness, nutrition, counselling & discounts

Blue Light Card

- savings on shopping, travel, days out and more

Fair & competitive pay

as a Real Living Wage Employer

500 referral bonus

for successful recommendations

Paid induction and full onboarding programme

NEST pension scheme

with up to 3% employer contribution

About Keys Group

Keys Group supports over 2,500 individuals across England and Wales through its three divisions: Accomplish, providing specialist residential, supported living, and accommodation for adults with learning disabilities, autism, mental health needs, and brain injuries; Keys, offering education and care for children and families through schools, children's homes, supported accommodation, and family assessment centres; and Peak, delivering indoor and outdoor adventure activities across four UK centres, including bespoke education programs and confidence-building activities like bushcraft, climbing, and canoeing.


Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.


As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Apply now and one of our team will be in touch to discuss how you can begin your rewarding career - No agencies please

Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18

AGL