Job Description

For an application pack and further information visit https://freshfutures.org.uk/vacancies/business-support/

An exciting opportunity has become available within Fresh Futures' Business Support Team. We are seeking an enthusiastic Business Support worker to join our team. The successful candidate will play a vital role in administrative duties to support our organisation's mission

Vacancy:

Business Support

Hours of Work:

23.5 hours - Monday-Thursday 13:00-17:30, Friday 12:00-17:30 (this role was previously advertised at 35 hours; it is now 23.5 hours)

Contract length:

Permanent

Salary:

12.80 per hour

Base:

Brian Jackson House, Huddersfield

CLOSING DATE:

Wednesday 8th October 2025 AT 5PM

INTERVIEWS:

To be confirmed

The Charity

Established in 1974, Fresh Futures is a regional charity that supports vulnerable and disadvantaged children and young people, and their families, within Kirklees and surrounding areas. Our vision is for all children, young people and their families to have opportunities for a better life, now and in the future.

We are committed to improving the lives of children and young people by providing opportunities that enable them to achieve a positive destination that is right for them. We empower families and influential adults to make positive choices, so children and young people live healthy and happy lives. By working within communities, we support children, young people, and their families and advocate for them.

We listen. We respect. We include. We empower. We care. Through the work we do, we aim to make a positive and lasting difference for the people we support.

At Fresh Futures, we don't solely meet the needs of our community, we help to positively impact the lives of others by shaping the conversation, influencing the agenda, and demonstrating thought leadership in our areas of expertise.

The Role

Purpose of the role - why the role exists and overall responsibility

To provide comprehensive business support to the charity, ensuring the effective operation of our buildings and the seamless delivery of services to our clients. As the welcoming face of the charity, this role plays a key part in creating a positive first impression, providing a warm and professional environment for all service users, staff, and visitors.

- Main Activities

Administration

Manage the day-to-day office operations of the charity, which includes, but not limited to, Scheduling Correspondence Maintain accurate records, filing systems, and databases Create and maintain effective and efficient administrative process To handle the referral process into services and maintain accurate records which contain sensitive data.

Client facing

To ensure the needs of our service users, tenants, and visits are kept to a high standard this includes but not limited to,

To create and maintain a warm, welcoming and inclusive atmosphere for all who engage with the Charity, naturing a respectful and listening culture without judgement. To maintain a comprehensive knowledge of the charity wide services and community delivery, To guide and/or signpost service users to accurate and effective information to meet their individual needs

Collaborative working

To adhere to our charity culture by maintaining clear and transparent communication To contribute to a problem-solving approach to all tasks and challenges To be adaptable to the fast pasted environment To support each other, offering help when needed and encouraging one another during challenges. Keep up to date with developments and achievements within the charity and wider community, seeking opportunities to share knowledge & skills, celebrate success and to learn & improve

Processes and procedures

Follow all procedures for opening and closing building Stock check for stationery and facility supplies, including refreshments and cleaning products (in accordance with COSHH and COSHH procedures) Maintain development of skills and knowledge necessary for the effective performance of the role. i.e Ihasco Adhere to all Fresh Futures policies and procedures

Finance

Oversee petty cash systems, monitoring and tracking payments, follow up payments outstanding and liaise with the finance department. Invoices to be raised in a timely manner and liaise with external organisations regarding invoices. Administer cash and card payments.

Other

Contribute to opportunities for growth and development for the charity and wider community. Demonstrate all Fresh Future's values in daily practice, contributing to both inclusive service delivery and a positive, collaborative working culture within the charity.

Knowledge, training and experience required

Evidence of a good standard of numeracy and literacy RSA 11 word processing or ability to produce work to that standard NVQ Level 2 qualification in Business Administration or similar would be desirable Experience of using computer packages including word processing, databases, spreadsheets, and monitoring systems. Clerical/administrative experience in a busy office environment Prior experience in working with challenging clients from all backgrounds.

Key personal characteristics

A passion for working to support individuals, organisations and the wider community. Ability to work independently to high level of accuracy and attention to detail and timescales. Ability to prioritise own workload, and work flexibly to achieve individual and team goals Ability to reflect on practice and identify or implement changes to support and improve individual or team efficiency and effectiveness High degree of honesty, integrity and confidentiality. Reflects the charity's values, which makes them non-judgemental, patient, positive, approachable, organised, efficient.

Please complete an application form to be considered for the role. For an application pack and further information visit https://freshfutures.org.uk/vacancies/business-support/

Job Types: Part-time, Permanent

Pay: 12.80 per hour

Expected hours: 23.5 per week

Benefits:

Health & wellbeing programme On-site parking
Work Location: In person