Job Description

Business Support Officer

Home based role

Site: Preston, PR2 2YQ

40 hours per week, Monday to Friday 08:30 -17:30

24,000 - 25,466.64

G4S Employment Support Services (ESS) deliver the RESTART employability programme on behalf of DWP.


The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders.


To apply for our roles you don't necessarily need experience in Employability or Welfare to Work but you do need to be enthusiastic about understanding the industry, passionate about delivering quality and success and have the skill set to meet the requirements of the role.

About the Role

As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.

Key Responsibilities:

Handle incoming warm handover calls between local Jobcentres, Supply Chain Partners and Customers in a professional and timely manner. Provide an administrative support service to the wider business. Process any change of circumstance notifications, ensuring that all relevant parties are notified of any changes. Manage multiple mailboxes and ensure any queries are routed appropriately and continue to monitor their progress.

Essential Criteria:

Previous inbound Contact Centre experience. Exceptional verbal and written communication skills. Proven experience in delivering high level Customer Service. Strong computer literacy and administrative skills. Excellent attention to detail.

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

Progression, training and development catered to you Charity Work - 1 Volunteering day Annual leave entitlement - 25 days plus bank holidays Charity work- Match-IT and Payroll Giving Refer A Friend incentives Company pension scheme with employer contributions. G4S Life Assurance Scheme. Subsidised healthcare plan. Confidential Counselling Services 24/7 support specialising in health and medical Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

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