Job Description

Job Introduction

Title: Business Support Officer (Training and Development)


Grade: Scale 5


Hours: 35 hours per week


Salary: 32,535 to 33,987


Service: Street Services (Business Support Team)


Location: Birchmere Centre, Eastern Way, Thamesmead, SE28 8BF


Street Services is seeking a Business Support Officer (Training & Development) to join its busy Business Support Team.


Street Services has 446 members of staff, and the Business Support Team is responsible for providing a wide range of functions that assist delivery of statutory frontline waste collection and street cleansing services.


Under the supervision of the Training & Development Manager the successful candidate will:

Be responsible for the day-to-day maintenance of the Street Services Learning Management System Support the production of training materials Assist with the development of a service wide Skills Gap Analysis Collate monthly training and development performance monitoring statistics Liaise with external training providers to source training content and delivery Issue of communication of service wide training bookings, notifications and updates Coordinate the day-to-day use of the Street Services training facilities

You will have exceptional IT and communication skills with excellent customer care. You will also be a good team player who is flexible and willing to adapt the changing needs of the service. You'll need to be flexible, occasionally working weekends to support service delivery.

Diversity Statement:

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close:

All vacancies close at midnight unless otherwise stated.

Early Advert Close:

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored:

Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary:

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values:

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.