Job Description

SUPPORT

Financial team, Sales team, Warehouse team, Installation PM and Installation team

About Us

Planova is a leading global manufacturer and supplier of high-quality retail equipment, Inhouse manufacturing of joinery and plastic products. serving both retail and non-retail clients. With a strong reputation for innovation and customer-focused solutions, we are expanding our team and seeking a highly organized Business Support services co-ordinator to support our growing business.

Job Summary

The Business Support services co-ordinator will play a crucial role in ensuring the smooth operation of our team by managing administrative tasks, processing orders, and maintaining excellent communication with customers, supporting the solutions / install teams and providing support for the finance and warehouse teams. The ideal candidate will be detail-oriented, proactive, and capable of multitasking in a fast-paced environment. No day will be the same and the ability to manage multiple tasks in different business areas is key to success in this role.

Key Responsibilities

- support the process and manage sales orders, ensuring accuracy and timely delivery.

- Prepare and issue quotations, invoices, and other sales documents as required .

- Maintain and update customer records in the CRM system as required

- Liaise with internal departments, including production, logistics, finance and installation, to ensure seamless order fulfilment.

- Handle customer inquiries and provide support via phone and email as required

- Assist the team with reports, and data analysis.

- Support the finance team in collating information and producing reports and customer contact -Support Solutions / Install teams with general administrative functions , compliance database and accreditation , manage administrative tasks including client database system .

H&S docs

Requirements

- Previous experience in an administration, customer service, or similar role.

- Strong organizational skills with keen attention to detail.

- Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.

- Excellent communication and interpersonal skills.

- Ability to work independently and collaboratively in a team environment.

- Experience in the retail equipment or manufacturing sector is an advantage but not essential.

- ability to multitask is essential with no day being the same

Benefits

- Competitive salary based on experience. (circa - 30K)

- Opportunities for career development and growth.

- A supportive and dynamic work environment.

- Company pension scheme.

- 20 days holiday (bank holidays).

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

On-site parking
Language:

English (preferred)
Work Location: In person

Reference ID: Business Support services co-ordinator