Job Description

Job Summary

We are seeking a highly organised, detail-oriented Business Support Administrator to join our busy, customer-focused team. This role is central to ensuring the smooth and accurate processing of customer orders, maintaining excellent communication with customers and suppliers, and supporting day-to-day office administration. The ideal candidate will be proactive, reliable, and comfortable working in a fast-paced environment where accuracy and customer satisfaction are key.

This is a full-time, permanent role based in our Glasgow office.

Key Responsibilities

Order Processing & Administration

Serve as a primary point of contact for customer enquiries via phone, email and online platforms.

Process customer orders accurately and efficiently, ensuring all details are correctly entered into internal systems. Generate quotations, issue order confirmations. Maintain accurate and up-to-date records of orders, customer details, inventory levels, and supplier information.
Coordinate with internal teams--including sales, finance, and technical support--to resolve customer issues.

Perform clerical and administrative tasks, including filing, data entry, and maintaining office supplies. Utilise Google Suite and Microsoft Office (Excel, Outlook) for documentation and communication purposes. Assist in preparing reports related to order status, lead times, and inventory levels.

Customer & Supplier Communication

Manage incoming phone calls and emails professionally, providing timely responses and excellent customer service. Support both new and existing customers with a proactive, solutions-focused approach. Confirm order details, lead times, and delivery schedules; manage customer expectations throughout the process. Liaise with suppliers to track order progress and ensure customers are informed of delays or changes immediately. Build strong working relationships with customers, suppliers, and internal teams to ensure seamless order fulfilment.
Track, monitor, and follow up on outstanding customer requests to ensure timely resolution.

Skills & Experience Required

Minimum of

2-4 years

administrative, customer service, or order processing experience. Excellent attention to detail with strong data entry accuracy. Confident communicator with a professional telephone manner. Highly organised, able to manage multiple tasks, and comfortable working under pressure. Proactive, motivated, and able to work well as part of a team. Competent in Google Suite; strong Excel and Outlook skills. Strong problem-solving skills and a positive, can-do attitude.

Benefits

Company pension Free onsite parking Friendly, supportive office environment Opportunities for personal development and career progression Monday-Friday 8:30-5:30 (no weekends)

Requirements

English language (required) UK work authorisation (required) On-site work in Glasgow (required)
Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Transport links
Experience:

Administrative: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 07/12/2025
Reference ID: Business Support
Expected start date: 05/01/2026