Job Description

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Overview
The Business Systems analyst role exists to support, maintain and improve Haymarket's creative and events business systems.
The role also extends to implement, test and support any new business systems systems as they are developed and implemented.
As a member of the Creative and Events systems team, you will provide and manage second-line support, ensuring that agreed-upon service levels are consistently met.
The jobholder will also be expected to work collaboratively with colleagues in Technology and across the business to assist in "delivering technology services that drive a competitive advantage for Haymarket".
Responsibilities
Key Responsibilities & Accountabilities

• Support, maintenance and general administration of all creative and events business systems to meet business requirements
• Work implementing new Events systems as part of a project team
• Creating, reviewing and updating business systems processes, UAT scripts, policies, application configuration and support materials for system users, as business systems are developed.
• Ensuring that service levels are met on all incidents and are prioritised efficiently.
• Where necessary to ensure incidents and problems are escalated in a timely and approved manner to ensure SLA's are not breached.
• To provide a high level of service to the business in a deadline driven environment and gain an understanding of business priorities.

Specific Challenges

• Supporting a busy creative and events systems team during an exciting systems transformation with the introduction of new systems to Haymarket's events businesses.
• Carrying out events systems builds including but not limited to; new event set ups, new functionality and integrations.
• Managing system user joining, moving and leaving, including archiving accounts and data.
• Supporting the Business Systems Project Manager with implementing, testing, signing off and releasing upgrades to existing systems and/or new systems.

Skills / Experience / Knowledge / Minimum Criteria
Experience and qualifications

• Diploma or apprentice-level education
• Excellent knowledge of Business Systems, or transferable skills and a willingness to learn
• Knowledge of events operations systems, or transferable skills and a willingness to learn
• Excellent knowledge of content creation, Adobe Creative Cloud, and systems such as font management
• Demonstrable use of the Mac Operating System

We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.
To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at recruitment@haymarket.com.
Why work with us?
Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.
Our benefits include:
25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)
Work from anywhere in the world for up to 3 weeks of the year with our 'Work from Anywhere' days
Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments
Generous contributory pension scheme
Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more
More about working for Haymarket
Putting social and environmental responsibility at the forefront of our business we have aligned our current sustainability goals with the United Nations Sustainable Development Goals. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business.
We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face-time with our colleagues to promote creativity and collaboration, we've therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice.
Haymarket is proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.
If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at recruitment@haymarket.com.
Come and join us and see for yourself how Haymarket is a rewarding and exciting place to work.

Skills Required