Job Description

Description



Paragraf's patented contamination-free deposition technology delivers game-changing opportunities for the commercialisation of graphene by allowing us to manufacture high-purity 2D graphene sheets at scale.



Paragraf is the first company in the world to mass produce graphene-based electronic devices using standard semiconductor processes. We not only specialise in the manufacture of high-purity graphene but also its seamless integration into ready to use products that can be quickly adopted by our customers and partners to support the advancement of their technologies.



At Paragraf we are committed to materially transforming electronics through the development of high-purity graphene products that will facilitate massive improvements in the performance of technologies across all aspects of life.



Founded as a spin out from Cambridge University in 2017 with the aim of transferring the technology from the academic lab into a commercial entity. Since then, we have grown from one site in Somersham, Cambridgeshire and three employees to a team of over 100 people and an additional production facility in Huntingdon as well as sales teams globally promoting Paragraf.



Business systems are a crucial enabler for Paragraf to achieve its vision of being the world leader in the development of graphene electronics technologies and products. As a small multi-skilled team, we need to recruit a Business Systems Lead to specialise in supporting and advancing our IT business systems (especially ERP, CRM, MES and SPC)



Responsibilities and Tasks



The initial primary focus for this role will be helping to deliver a major project to expand Paragraf's existing use of ERP to incorporate manufacturing, procurement, and inventory management functions. This will then develop onto MES and SPC systems to further support our production ramp.



Typical duties of this role would centre on ownership of assigned systems (especially ERP and CRM)



Represent the IT dept as subject matter expert in assigned systems.

Administration and maintenance of assigned systems.

Document and resolve issues using an I.T. ticketing system.

Generate I.T. support and end user training materials.

Deliver end user training of assigned systems.

Assist with onboarding of new staff, especially in relation to assigned systems.

Present project work to stakeholders and the broader business in various formats.

Consult with stakeholders to gain understanding of the whole business and to identify problems and needs within each team.

Proactively identifying opportunities for improvement in existing processes and systems to maximise business efficiency.

Write formal requirement and solution proposals, assessing feasibility and suitability, and considering risk management and mitigation measures.

Document business change requests and work with IT team and external consultants to implement change in a controlled and secure manner.

Write test scripts for changes to ensure they are adequately tested prior to live deployment.

Keep up to date with technical and industry developments.

Assist the larger I.T. team with resolution of I.T. issues as required.

Assist the larger I.T. team with project delivery as required.



Requirements



Education and qualifications



Degree in IT or Computer Science related field

Project Management certification is desirable.

Related system certifications are desirable (ERP/CRM/MES).



Essential skills



Experience in development, implementation and support of ERP and CRM systems (you will be required to detail this experience during the recruitment process).

A strong team-work ethic and positive attitude.

Excellent organisational skills.

Strong written and verbal communication skills.

Strong attention to detail, taking pride in output.

Ability to work under pressure in a fast-moving environment.

Ability to explain technical subjects to audience of mixed technical levels.

Comfort presenting in front of groups, including senior leaders of the business.

Experience in performing needs analysis and writing specifications and design proposals.

Experience in preparing process documentation including flow charts.

Experience preparing training materials and delivering training to end users.

Experience supporting and creating business reporting systems and dashboards.

Experience managing I.T. projects including task, resource, and stakeholder management.

Experience working with MES, SPC and other manufacturing systems.

Methodical and logical approach to troubleshooting techniques and root cause analysis.

Proactive, with ability to work from own initiative, whilst being comfortable asking questions or sharing problems.

Discretion and understanding of handling confidential information.

Familiarity with Microsoft Office 2016/365 (Microsoft Office applications, Teams, etc.)



Desirable skills



Experience supporting Microsoft Dynamics 365 Sales CRM.

Experience supporting Microsoft Business Central ERP or NAV.

Experience supporting Microsoft SQL server.

Experience working with PowerBI and Jet Reports.

Experience of ITIL or typical IT service desk ticketing processes.

Experience supporting Windows Active Directory.

Experience supporting Windows operating systems.



Additional factors



Respect and adherence to confidentiality and critical matters

Responsible for ensuring a safe and healthy work environment by complying with company policies and processes and all relevant regulations including the use of PPE, as appropriate to the level and scope of the role. This includes participation in health and safety training and reporting of any potential hazards or breaches of safety protocols in the appropriate manner.

Managers are also expected to contribute to and support the continuous improvement of health and safety practices, encouraging a proactive culture of awareness and prevention within the team.

Willing to travel both domestically and abroad



Benefits



At Paragraf we are constantly looking for new ways to support and reward our team. This is our current list of benefits, they are subject to change and review:



Group Personal Pension Plan- Employer contribution 5%, Employee contribution minimum 4%

Private health insurance on completion of probation

Share Option scheme

Death in service of 3 times salary and income protection on completion of probation

25 days holiday, plus bank holidays, and the chance to 'purchase' up to 5 additional days each year

Personal and Professional Development Plans and support

Employee Assistance Programme

Cycle to work scheme

Electric Vehicle Lease Scheme

Payroll Giving scheme