Job Description

Location: Hemel Hempstead
Salary: 25,000 26,000 pa
About the Company
Our client is a long-established, family-run business and a leading supplier of high-quality textiles and homewares. Their products are sold directly to consumers and through major trade marketplaces such as Amazon, Debenhams, TK Maxx, Tesco, and many independent stockists. As the company continues to expand, they are seeking a B2B Customer Services Administrator to join their team and provide exceptional support to their trade clients.
The Role
This is a varied and busy position within a fast-paced environment, supporting a portfolio of B2B customers and working closely with sales and management teams. The role involves end-to-end order management, building strong client relationships, and ensuring smooth communication between customers, warehousing, and distribution.
Key Responsibilities

• Providing full customer service support to a group of trade clients, ensuring excellent service at all times.
• Processing orders accurately and efficiently through the CRM system.
• Monitoring and tracking orders from placement through to delivery, liaising with warehousing and distribution teams.
• Building strong, long-term relationships with customers and supporting field sales and management teams in managing client accounts.
• Handling a high volume of administration and data entry tasks, maintaining accurate and up-to-date records.
• Proactively anticipating potential issues, resolving problems quickly, and managing customer expectations.
• Supporting the upcoming implementation of Microsoft Business Central, with prior experience a strong advantage.
• Managing varied daily tasks and occasionally responding to urgent matters to ensure client satisfaction.

Skills and Experience Required

• Previous experience in a customer service or administrative role, ideally within a B2B sales environment.
• Strong organisational and administration skills, with excellent attention to detail.
• Confident communicator with the ability to build positive working relationships.
• Proficiency with CRM systems; Microsoft Business Central experience is highly desirable.
• Ability to learn quickly, adapt to changing priorities, and remain calm under pressure.
• Proactive, solutions-focused approach to problem-solving.

Whats on Offer
An opportunity to work with a long-established, respected business with strong family values.
A varied, hands-on role with responsibility for supporting key trade clients.
A supportive working environment with opportunities to learn and grow within the company.

Skills Required