Job Description

Vacancy No

VN2540

Location City

Multiple

Location Country

United Kingdom

Job Title:

Business Transformation Lead (12 month FTC)

Reports to:

Streaming Business Director

Department:

Streaming

Location:

London/Leeds

Job Grade:

L1

DEPARTMENT DESCRIPTION

The Streaming department is responsible for the strategy, development, and operation of our digital streaming platform, delivering high-quality, on-demand content to audiences across multiple devices and markets.



The team drives innovation in user experience, content delivery, and platform technology, ensuring our streaming service remains competitive and aligned with evolving consumer expectations.



Working cross-functionally with technology, marketing, content and editorial, commercial and insights, the department is at the forefront of digital transformation enabling the business to reach new audiences and maximize engagement in a rapidly changing media landscape as part of our FAST Forward strategy.

JOB PURPOSE

The business transformation lead is accountable for defining, shaping and managing all aspects relating to business change and readiness required for streaming transformation programme (STP) transition and adoption, ensuring teams are fully prepared to adopt the new streaming platform and associated ways of working required to realise its value.



The role will be accountable for making the go/no-go recommendation from a business readiness perspective.

KEY RESPONSIBILITIES

Lead business transformation:
Leads the end-to-end business transformation agenda, accountable for translating strategic change requirements into tangible implementation and delivery, through the designing and embedding of the new streaming operating model, ensuring that new ways of working are not only defined but fully operationalised. Change management Owns, develops and drives the overall STP business change management approach and plan, including all training, upskilling, and business engagement needed to prepare for the new platform. Works closely with the Streaming Transformation Programme Director to ensure alignment and connectivity to the overarching STP plan.

Business readiness:
Assesses and reports on business readiness for platform launch and adoption, delivering authoritative go/no-go recommendations to Senior Leadership, ensuring decisions are evidence based and actionable.Ensures business readiness supports not only internal delivery but Channel 4s ability to compete effectively within the digital media and streaming market. Engages with key stakeholders to address and resolve issues and blockers to the new operating model.

Operating model implementation:
Manages the implementation of the new operating model, defining roles, responsibilities, and processes ensuring roles are clear and people are supported through the transition.

Stakeholder engagement:
Drives extensive engagement with both internal and external stakeholders (e.g. key deliver partner Accenture) acting as the primary contact in external transformation discussions. Influences, negotiates and aligns key delivery partner and senior stakeholders to ensure seamless adoption of the new streaming platform and associated ways of working.

Performance and risk management:
Monitor and report on transformation progress (adoption), risks, and impact, providing regular updates to senior stakeholders and oversight via centralised STP governance

Continuous improvement:
Identify opportunities for process optimisation and drive the adoption of new technologies and best practices. Continuously benchmarks against competitor approaches and wider industry best practice to maintain a market-leading operating model.

Coaching and support:
Lead coaching activities to embed new ways of working and support teams through the transition.

KEY STAKEHOLDERS

Streaming Business Director Channel 4 Executive team incl. Chief Technology Officer Streaming Transformation Programme Director Accenture Senior Team Product Development Leads Technology/IT Teams People Team Marketing & Communications Finance

ESSENTIAL EXPERIENCE & SKILLS

Proven expertise in leading large-scale business transformation and change programmes in complex organisations, with a focus on people change. Ability to link transformation delivery directly to organisational strategy and commercial objectives. Experience in digital transformation, especially within streaming or media platforms. Familiarity with agile methodologies and product development cycles. Excellent stakeholder management and influencing skills, with experience engaging C-suite and cross-functional teams. Project management expertise, including planning, execution, and reporting. Analytical and problem-solving skills, able to analyse data, identify and address complex business challenges and develop solutions. Outstanding communication skills, both written and verbal. Ability to work collaboratively across functions at all levels. Continuous learning mindset, staying updated with industry trends and best practices. Familiarity with employee surveys and analysis.

DESIRABLE EXPERIENCE & SKILLS

Strong knowledge of change management methodologies and business process optimisation e.g. ADKAR, Kotter etc. Coaching and training experience, supporting teams through change. Relevant qualifications (e.g., degree in business, technology, or related field; certifications in change management or project management).

KEY COMPETENCIES (optional)

Leadership and influence Adaptability and resilience Collaboration Customer focus Results orientation

Basic salary per annum starting from

101,938.00

Application questions to complete

Please remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won't be able to consider your application without them.

Please outline how you meet the 'Essential Experience & Skills' outlined in the (Max 500 words)

Benefits

There are a million reasons why it's great to work at Channel 4, here are just a few of the perks for you;




- Private medical insurance


- Free Virtual GP access for employees


- Free Female Health hormone test each year


- Free Tastecard membership


- Financial guidance 1-2-1's available each quarter


- Discounted Gym memberships


- Pension


- Life Assurance


- Income Protection


- Holiday Purchase

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week.


Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Applications Close Date

12 Oct 2025

Equal Opportunities

Channel 4's purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.




We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation.




Disability Confident Scheme:


Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long-term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Care Leaver Friendly Employer:


Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under-served and under-represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Workplace Adjustments:


We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long-term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e-mail recruitment@channel4.co.uk