Job Description

Job Advert


Inntel has grown from a small family business to become the UK's largest independent meetings, events and travel management company. For over 40 years, we've been selecting venues, managing events, and arranging business travel and accommodation for our clients. But our culture has remained the same. We are a people-first company that prioritises the well-being of our teams above everything else.

Company benefits

Employer paid Health Cash Plan Generous annual leave allowance, increasing with length of service Extra time off to volunteer Lifestyle savings through our partner Vivup Salary sacrifice schemes Interest-free loans Professional training and development through the Skills Council and apprenticeship programme Employee assistance programme Mental health training for all employees Reward and recognition schemes Menopause policy in place Regular social events

What we're looking for

Are you ready to dive into a vibrant workplace where your Customer Service and Administrative skills can shine. Are you a quick learner with exceptional eye for detail and have an energetic, positive and enthusiastic approach? Do you enjoy following set processes, but also know when to use your own initiative? Have you got an excellent telephone manner and the ability to build strong client relationships? If the answers are yes, you could be just what we are looking for. Customer Service is at the forefront of this role, as you will be the first point of contact for our clients and suppliers, so if you are ready to bring your A-game and a consistent approach to exceptional client handling, keep reading! The successful candidate will be one of a team of Business Travel Administrators that share the wider duties of the role, reporting into a Team Leader. The role includes email management, high volumes of call handling, reporting, project work, as well as providing departmental support across all areas of the business.

So, if you're an independent worker who thrives on working as part of a team, we want to hear from you!

Main duties and responsibilities

Answer and manage all incoming calls, managing expectations at all times Log all incoming accommodation and travel requirements and provide information on turnaround times Monitor all incoming email inboxes, loading new enquiries/amendments and responding to and forwarding on emails as required Operate the chat box/WhatsApp function on Inntel's booking tool Create client profiles and manage client databases Travel invoicing and manual invoicing Process VCC (virtual credit card) payments for bookings Support all client implementation plans as required Assist in the training of new starters from other departments Support with any specific projects and general reviews as required Support with Audits, H&S and Compliance checks Practice total quality commitment, to the mutual benefit of the company and its clients Any other office support tasks as required


We are an Equal Opportunities Employer and believe in hiring the best person for the job whoever they are, helping them thrive in their role and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please let us know.



Ready to apply? Please submit your CV highlighting any relevant experience to be considered for this position.