Job Description

Role Purpose:

Responsible for the smooth, efficient and cost-effective management of travel logistics for colleagues and crew, managing and coordinating all aspects of business travel including hotels and transport, ensuring compliance with company policies and delivering a seamless travel experience that supports operational goals.

Key Accountabilities & Responsibilities of the role:

Manage travel, hotel and transport requirements via third party travel supplier. Responsible for providing clear and timely information on travel and booking arrangements for colleagues. Work closely with crewing officers to ensure all bookings for crew are Flight Time Limitations (FTL) compliant. Responsible for building strong working relationships with third party travel suppliers and hotel reservations teams, ensuring all suppliers meet SLA's. Responsible for responding to queries and issues raised by colleagues regarding travel arrangements. Responsible for monitoring complaints and suggestions, working with internal colleagues and external suppliers to implement improvement solutions. Manage invoices in relation to travel, hotel and transport to ensure accuracy, including chasing invoices as required.

Key skills , knowledge, Experience required: (i.e. those required to fulfil the role, including qualifications):

Must have at least 3 years' travel industry experience with 1 year in aviation. Must have a sound knowledge of English language, both written & spoken. An understanding of applicable regulations with respect to Flight Time Limitations and Fatigue Risk Management would be preferable. Proficient in travel booking platforms. Knowledge of aviation operations and travel logistics. Experience in customer service and negotiations. A proven ability to plan and organise in a fast-moving, ever-changing operational environment. A keen eye for detail and a quick thinker with the ability to resolve travel disruptions, cancellations or emergencies. Excellent communication skills and able to build relationships across teams, High level of IT skills and ability to use different IT software and systems.

One Air Values underlined by our Behaviours:

Creative : Trusted : Collaborative : Accomplished

Any additional relevant information:

The post holder will be required to work a shift pattern (4 days on, 4 days off) and be flexible with working hours. This role is office based at our head office in Hampton Wick, near Kingston upon Thames.

This role is a new post in a growing and forward thinking operation, to support a busy team. We anticipate the tasks and remit of this role will evolve over time, which will offer the right candidate opportunity for personal growth and progression.

Job Type: Full-time

Pay: 29,000.00-32,000.00 per year

Benefits:

Company pension Life insurance Private medical insurance
Application question(s):

Are you based within easy commuting distance of Kingston upon Thames/Hampton Wick? Do you have aviation experience or hotel travel & booking experience?
Work authorisation:

United Kingdom (required)
Work Location: In person