Job Description

About The Role

Job Title:

Debt Advisor

Salary: 27,000 - 28,000 + Benefits!

Location: Hybrid working, home & BCA Blackbushe, twice a week onsite

Working Hours: Monday - Friday, 8.30am-5.30pm, 40 hours

Job Status: Permanent

Who we are!


BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group, we're part of a family including cinch and WeBuyAnyCar.com. We're growing rapidly and are on a key digital transformation journey.


Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.



As a

Buyer Sundry Debt Advisor

at BCA, you will be integral to managing the collection and investigation of all Buyer-related sundry debt. This role focuses on handling Loss on Resale invoices and other sundry charges related to auction debt

Key Responsibilities

Sundry Debt Collection:

Engage with customers by phone and email to ensure timely collection and recovery of sundry debts.

Query Management & Investigation:

Manage and investigate Buyer disputes, ensuring thorough documentation and preparation for potential legal action.

Legal Action:

Prepare and submit legal packs for Buyers who have defaulted on payments and have no alternative recovery options.

Data Management & Analysis:

Maintain spreadsheets for detailed tracking and analysis of sundry debt to ensure accurate reporting.

Invoice Processing:

Understand and support sundry invoice processes, including Loss on Resale and administrative charges.

Auction Debt Knowledge:

Gain a comprehensive understanding of auction debt processes to resolve related issues effectively.

Target Achievement:

Meet performance targets designed to support business goals and customer satisfaction.

Product Knowledge & Development:

Participate in training programs to stay up to date on product knowledge and contribute to self-development.

Innovation & Improvement:

Contribute ideas to improve processes and enhance the customer experience.

Cross-Functional Support:

Collaborate with various departments to resolve Buyer queries fully.

Ad-Hoc Tasks:

Take on additional responsibilities as required to support the wider business.

Key Skills

Proficient in MS Office, particularly Excel (essential), and Microsoft Outlook Excellent attention to detail and accuracy Ability to manage queries and deal with challenging individuals or situations Strong negotiation skills and experience working with strict daily deadlines Organised with excellent time management Results-focused and driven Excellent written and oral communication skills Previous Credit Control or Collections experience is

essential

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.


Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.


INDLP