Job Description

Cathay Pacific
Administrative & Operational Support
Inflight Service Delivery Department
Permanent
London, UK
Application deadline: 23 Aug 2025

Company Description

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Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business - Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.


Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world's leading international aviation centres.

Role Introduction

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To actively support the management of the cabin crew base performance in addition to conducting operational functions such as scheduling and pre-flight planning, personnel related administration for the base and ensuring clear communication with cabin crew and other departments.



To deputise for the Cabin Crew Base Manger as required.

Key Responsibilities

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Relationship Management and Communication


Take a proactive role in strengthening the bonds between cabin crew and management Help to build and maintain strong working relationships with the base cabin crew community and office teams Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment Liaise with Airports and other departments as necessary

Performance Management


Help to enhance the performance standard of cabin crew through positive reinforcement and recognition in order to drive a high performing culture Provide regular feedback, counselling and support to cabin crew for the setting of goals and developmental plans Manage attendance Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with the Manager Counsel and coach probationary and non-probationary cabin crew Coach and resolve crew-to-crew issues Monitor cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores Help to administer the local recognition programme

Roster Preparation


Gather and send all relevant information for roster preparation to Crew Resources Liaise with Crew Resources and Crew Operations for roster changes, advise crew etc. Action last minute swaps, special requests and other last minute requirements

Administration and Workforce Planning


Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times Monitor the day to day operation and oversee general base office administration Ensure crew report and depart on time and liaise with ground staff in regard to any disruptions to flight schedules Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information Receive sick call-ins and make roster adjustments Ensure relevant file letters are issued and filed (i.e. employment letters, confirmation letters after probation, letters for visa application, etc.) Process resignations and all leave requests

Recruitment, Selection and Promotion


Prepare recruitment materials as required Compile file data for merit based promotions Participate in recruitment, selection and promotion activities as required

Requirements

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Academic Qualifications


Tertiary Education or equivalent in a Human Resources Discipline

Knowledge, Skills, Training and Experience


At least 5 years relevant work experience in airline industry Strong communication and interpersonal skills Excellent command of written and spoken English Strong computer literacy e.g. Excel, PowerPoint, MS Word * Knowledge of cabin crew operational environment and standards (safety, service, etc.)