Job Description

Details

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Reference number

441110

Salary

27,302 - 29,291
GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

WG - Education and Public Services

Type of role

Other

Working pattern

Full-time, Part-time

Number of jobs available

4

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Kidwelly, Wales, SA17 5BQ : Laugharne, Wales, SA33 4SA : St Davids, Wales, SA62 6PE

About the job

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Job summary

Cadw Custodian

If you have a passion for heritage and want to help people enjoy historic sites, then we need you!


Cadw Custodians are the face of our business - welcoming the public, dealing with admissions, helping them enjoy their visit safely and choose an appropriate souvenir.


You will need to be ready for anything and take customer questions in your stride - questions such as 'who lived here?', 'when was it built?' and perhaps most importantly 'where are the toilets?'

What it's like to work here:

Cadw is the Welsh Government's historic environment agency and plays a pivotal role in connecting people with the historic environment of Wales. Cadw means 'to keep' or 'to protect'.


We have a collection of nationally important historic sites, open to the public, creating opportunities for people to enjoy, learn about and take part in heritage activities. Some of these sites are staffed by a team of custodians.

Who we're looking for

You'll need to be

fantastic at customer service able to converse in Welsh (or willing to learn on appointment) a great team member, building supportive relationships with colleagues able to operate an electronic point of sale system (training will be given) calm and able to respond effectively in an emergency

Job description

Cadw Custodian

If you have a passion for heritage and want to help people enjoy historic sites, then we need you!


Cadw Custodians are the face of our business - welcoming the public, dealing with admissions, helping them enjoy their visit safely and choose an appropriate souvenir.


You will need to be ready for anything and take customer questions in your stride - questions such as 'who lived here?', 'when was it built?' and perhaps most importantly 'where are the toilets?'

What it's like to work here:

Cadw is the Welsh Government's historic environment agency and plays a pivotal role in connecting people with the historic environment of Wales. Cadw means 'to keep' or 'to protect'.


We have a collection of nationally important historic sites, open to the public, creating opportunities for people to enjoy, learn about and take part in heritage activities. Some of these sites are staffed by a team of custodians.

Who we're looking for

You'll need to be

fantastic at customer service able to converse in Welsh (or willing to learn on appointment) a great team member, building supportive relationships with colleagues able to operate an electronic point of sale system (training will be given) calm and able to respond effectively in an emergency

Person specification

What you'll be doing

You will work as part of a team, led by a Head Custodian, to provide high quality customer service to visitors.


You will undertake a range of practical duties to welcome and assist visitors, maintain high standards of presentation and safety and sell admission tickets, souvenirs and publications to the public.

Key responsibilities include:

Providing a warm and courteous bilingual welcome, identifying visitors' needs and seeking to assist them in enjoying their visit. Responding effectively to visitor queries about the site, its history, facilities, additional services (e.g. education, events, and private hire), Cadw and the local area. Taking action so that the site is safe, presentable and accessible for visitors, participating in daily site checks. Supporting the planning and delivery of local promotional activity and events and working with Cadw colleagues to support special events and activities with the objective of increasing visitors, dwell time, spend, satisfaction and learning outcomes. Supporting the development of the site's role within the community, liaising with local interest groups, tourism and heritage bodies and businesses. Handling cash and undertaking financial procedures as specified in the Welsh Government cash and accounting regulations, including following audit recommendations and governance guidance. Producing or assisting in the production of monthly returns in line with Welsh Government financial guidelines and production of additional monument performance information, as required. Selling admission tickets, souvenirs and publications, taking action, so that the retail area is attractively presented and appropriately stocked. Supporting wider Cadw income generating initiatives, by selling memberships, explorer passes and promoting other sites.

Languages

I am willing to learn Welsh on appointment if I'm not already at level 3.

Behaviours

We'll assess you against these behaviours during the selection process:


Changing and Improving Working Together

Benefits

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Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.


The selection process and stages are:

Number of Stages:

2 stage process

Stage 1 Application Form


Stage 2 Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Cadw HR Team Email : cadw.hr@gov.wales
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Recruitment team

Email : Sharedservicehelpdesk@gov.wales

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.


If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.


If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.