Job Description

Key areas of responsibility:

Serve customers efficiently with food and drink orders and take payments. Preparation and cleaning of cafe and counters before, during and at the end of service. Offer customers amazing standards of customer service and care. Carry out general tasks including routine maintenance and cleaning duties

Duties:

Demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables. Ensure the highest standards of cleanliness in and around the cafe area. Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business. Ensuring adequate stock levels of supplies and consumables, maintaining stock rotation. Managing queues and meeting customer expectations Actively promote and sell products and services. Upsell to maximise profit. Service of hot and cold beverages, cakes and other food items. Keeping the areas tidy and clean including table clearing and floor cleaning Reporting feedback and complaints to the Manager. Working within established guidelines and operating procedures. Responsible for security (product and cash), taking payments accurately and be vigilant for fraudulent credit cards etc. Ensuring compliance with all legislation, H&S and food hygiene.

Personal skills required for the role:

A friendly and engaging personality, a good communicator, able to work under pressure. Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service. Be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask. Be able to lift and carry trays and crockery, restocking shelves etc. A comprehensive understanding of the menu and a keen interest in food and drink. An effective, well organised and efficient team player with a strong sense of discipline and urgency. Knowledge of till operation and cash handling. Excellent standards of personal presentation smart appearance and articulate.
Job Types: Full-time, Part-time, Permanent

Pay: 12.60 per hour

Expected hours: No more than 48 per week

Additional pay:

Tips
Benefits:

Company pension Employee discount
Schedule:

10 hour shift 8 hour shift Day shift Every weekend Holidays Monday to Friday Weekend availability
Work Location: In person

Reference ID: CB1