Job Description

Cafe & Restaurant Manager - Toast Stores, Springfield Park, SW17

About Toast Stores

Toast Stores isn't just another cafe - it's a community hub in the heart of Springfield Park. Toast Stores is about more than food and coffee. It's about connection, kindness, and creating daily moments of joy for our guests.

We're on an exciting journey of growth and evolution - and we're looking for an experienced

Cafe & Restaurant Manager

to lead our team and help shape the next chapter.

What You'll Be Doing

Leadership & People Management

Lead, inspire, and motivate both our front-of-house (FOH) and back-of-house (BOH) teams Work hand-in-hand with our Head Chef to ensure FOH and BOH are a

well-oiled machine

, aligned and communicating effectively Recruit, train, schedule, and develop staff to reach their potential Build a culture of accountability, kindness, and teamwork Provide regular feedback, coaching, and support Handle conflict resolution and maintain open, respectful communication

Delivering the Guest Experience

Ensure exceptional service standards are consistently met Partner with the Head Chef to ensure a seamless link between kitchen output and FOH service Handle guest feedback and complaints in a proactive, positive way Maintain the welcoming, community-focused atmosphere Toast Stores is known for Build strong relationships with our park community and regular guests

Operational Excellence

Oversee all daily operations, from opening to close Work with the Head Chef to align service flow, menu execution, and daily specials Ensure compliance with health, safety, and hygiene regulations Manage stock, ordering, deliveries, and supplier relationships

Monitor and control food, beverage, and labour costs to maintain profitability

Track wastage, portion control, and margins in collaboration with the kitchen Oversee cash handling, reconciliation, and financial reporting

Business Growth & Development

Work closely with the founders on new initiatives and improvements Drive sales through promotions, events, and seasonal offerings Collaborate with the Head Chef and FOH team on menu planning and launches

Analyse performance, produce reports, and identify opportunities to improve profitability

Suggest and implement operational efficiencies to support growth

What We're Looking For

Essential Experience & Skills

Minimum 3 years' proven experience in a cafe, restaurant, or hospitality management role

Demonstrated ability to lead, manage, and motivate FOH and BOH teams in a busy environment Proven experience working closely with chefs and kitchen staff to ensure smooth operations

Strong commercial awareness, with experience managing costings, budgets, and profitability

Knowledge of stock management, food safety, and compliance standards Hands-on leadership style - willing to step in wherever needed Strong problem-solving, organisational, and time management skills Confident with scheduling, admin, and cash handling systems

The Toast Stores Personality

Genuine passion for hospitality and creating memorable guest experiences A leader who leads with empathy, respect, and positivity Flexible and adaptable, thriving in a fast-paced, evolving environment High personal standards - from service to cleanliness Community-minded and committed to building something meaningful

Practical Requirements

Availability to work flexible hours, including weekends Physical ability to work in a high-volume cafe environment Food Safety Level 2 (or willingness to obtain) Excellent communication and emotional intelligence

What We Offer

Competitive salary, based on experience The opportunity to be part of a growing, ambitious business Beautiful working environment in Springfield Park Genuine family atmosphere where your voice matters The chance to make your mark and help shape Toast Stores' future

Ready to Join Us?

If you're an experienced hospitality manager who thrives in busy, community-driven settings, we'd love to hear from you. This isn't just a job - it's a chance to be part of Toast Stores' story and help us grow into everything we dream of becoming.

Toast Stores is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Job Type: Full-time

Pay: 24,420.00-36,000.00 per year

Benefits:

Company pension Discounted or free food
Work Location: In person