Job Description

Job Overview

We're looking for an inspiring, dependable, and experienced hospitality professional to support the smooth running of our busy day to day operations, drive excellence in service and quality, maintaining high standards of food safety, and lead the team with positivity and confidence. This role is ideal for a hospitality pro who thrives in a busy environment, wants responsibility, and has a flair for service with personality.

Key Responsibilities

Leadership & Team Management

Lead and motivate the front-of-house team during shifts. Ensure the team delivers exceptional customer experiences with energy and friendliness. Support staff training and performance development. Model excellent service standards and create a positive working culture.

Customer Experience

Greet and engage with customers in a warm, professional way. Handle customer enquiries, feedback, and occasional challenges with care and integrity. Maintain a welcoming, relaxed, and tidy environment at all times.

Operational Excellence

Lead daily opening and closing procedures. Manage workflows across service periods to ensure smooth operations. Monitor stock levels and assist with ordering and inventory. Uphold high food hygiene, health & safety, and quality standards and ensure proper handling of ingredients in line with food safety regulations

Service & Quality

Maintain consistency in product quality (coffee, food, drinks and their presentation) Work alongside the FOH team and kitchen colleagues to ensure seamless service delivery. Contribute ideas to service improvements, seasonal offers, and guest experience enhancements.

Who We're Looking For

You're someone who:

Has

hospitality experience,

ideally with previous supervisory or leadership responsibility. Is passionate about excellent

customer service

and leading by example. Can think on your feet and handle a busy environment with grace. Demonstrates reliability, professionalism, and a collaborative spirit. Loves the idea of working independently within a small, close-knit team. Enjoys being part of a

unique, location-driven cafe experience

with local produce and a coastal vibe.

Skills & Experience

Essential

Experience in cafe/restaurant/hospitality role with customer interaction. Some supervisory or team leadership experience. Strong communication and interpersonal skills. Excellent organisational skills and ability to multitask Experience in food safety standards, food production processes, and EHO operations

Desirable

Interest or experience in coffee craft and beverage service. Barista experience is advantageous but not essential Experience with POS systems and basic stock management. Creativity in enhancing guest experience and menu offerings.
Job Types: Full-time, Part-time, Permanent

Pay: From 13.00 per hour

Expected hours: 10 - 40 per week

Benefits:

Company events Company pension Discounted or free food Employee mentoring programme Sick pay
Work Location: In person