Job Description

Fidela Coffee Roasters is an established coffee roastery and coffee bar on the North Coast of Ireland, based in Coleraine. With roots stretching back to coffee origin and an ethos rooted in transparency and quality, Fidela has been exporting green coffee since 2016 and opened our Coleraine roastery in March 2020.

We are seeking a Front of House team member to join our growing business. This is a dynamic role for someone who thrives in a busy hospitality setting, enjoys creating exceptional customer experiences, and is excited about shaping the culture of our coffee shop. The successful candidate will also play a key role in shaping how our till and front-of-house systems operate.

Job Location

Fidela Coffee Roasters, 9a Newmills Road, Coleraine, BT52 2JR

Job Hours and Length

Full time or part time, permanent - this role includes weekend work. If you are unable to work weekends, this role may not be suitable for you.

Pay/Salary

Pay is competitive and will be discussed during the interview process.

Interviews

Following a verbal interview, candidates will be invited for a practical trial shift to assess suitability.

Start Date

As soon as possible.

Key Roles and Responsibilities

Provide a warm, welcoming and knowledgeable first point of contact for customers Operate the till with accuracy and efficiency Contribute to the setup and improvement of till systems and front-of-house processes Manage queue flow, takeaway orders and general service pace Support baristas by ensuring service areas are clean, stocked and flowing smoothly Handle customer queries and complaints with professionalism Restocking and daily cleaning of front-of-house areas

Qualifications & Skills

Excellent verbal communication and people skills Comfortable using technology and learning new systems Organised, detail-oriented, and proactive Able to work calmly under pressure and handle busy service periods Team player who values a strong team culture Computer literate

Personal/Character Requirements

Friendly and enthusiastic with a positive attitude Eager to take ownership of their area and contribute ideas Committed to high standards in hospitality Willing to receive and act on feedback Shares the values and long-term vision of Fidela Coffee Roasters

Additional Information

While the primary responsibilities of this role are customer-facing, the successful applicant will be expected to take initiative, adapt to changing needs, and contribute to the smooth running of the entire shop. Full training will be provided where necessary.

We believe that exceptional hospitality is as vital to the coffee experience as the coffee itself. If you're someone who enjoys making people feel at home, helping improve systems, and being part of a vibrant and evolving team, we'd love to hear from you.

Submitting Applications

Please submit your CV by emailing info@fidelacoffee.com quoting the job title and reference ID in the subject line.

In person: Fidela Coffee Roasters, 9a Newmills Road, Coleraine, BT52 2JR

Job Types: Full-time, Part-time

Pay: From 12.21 per hour

Work Location: In person

Reference ID: FCR/FOH/0008