Job Description

Location & Time:

Sheen Lane Day Centre, 9.30am - 4.00pm on the 1st and 3rd Saturdays of the month

Reporting to:

Operations Manager, Crossroads Care Richmond and Kingston

Responsible to:

CEO and Trustees ofCrossroads Care Richmond and Kingston upon Thames

Purpose of the Role

To lead the delivery of high-quality, person-centred care for people living with dementia and their unpaid carers at the Sheen Lane Dementia Cafe. You will oversee the cafe team, ensuring a safe, welcoming, and inclusive environment where dignity, privacy, and individuality are upheld. You will also monitor performance, support reflective practice, and contribute to the cafe's ongoing development in line with Crossroads Care's values and standards.

Key Responsibilities

Leadership & Team Coordination

Lead the cafe team, including Support Workers and volunteers, ensuring effective task allocation and a collaborative working environment Open and close the Centre, ensuring all practical and safety procedures are followed Provide clear guidance and support to staff and volunteers during cafe sessions Liaise with the Crossroads Office regarding staffing, sickness, and care plan updates

Dementia-Informed Care

Oversee care for cafe users with dementia, with or without their carers, ensuring safety and emotional wellbeing Facilitate individual and group activities that promote independence and engagement Monitor and report changes in mental or social state and take appropriate action Implement and evaluate individual care plans in collaboration with the core Crossroads Management Team

Operational Oversight

Ensure care plans, MAR charts, and communication sheets are maintained and compliant Support accurate documentation in care notes and incident reports Share relevant information with the team regarding safety, care plans, and emergency procedures Maintain confidentiality and uphold safeguarding principles

Environment & Experience

Foster a clean, friendly, and inclusive cafe atmosphere Welcome new visitors and introduce them to the team and other cafe users Demonstrate sensitivity to diverse backgrounds and cultural needs Ensure effective use of resources and uphold infection control, food handling, and moving and handling procedures

Monitoring & Quality Assurance

Prepare monitoring and evaluation reports on cafe performance and outcomes Participate in reflective practice, supervision, and quality assurance programmes Be fully conversant with Crossroads Care policies and procedures

Communication & Engagement

Communicate clearly and respectfully with cafe users, carers, visitors, and team members Coordinate with other organisations to enhance session delivery Represent the cafe's ethos and values in all interactions
Job Types: Part-time, Permanent

Pay: 16.14-18.43 per hour

Expected hours: 16 - 20 per week

Benefits:

Company pension Health & wellbeing programme Private medical insurance
Work Location: In person