Job Description

General Manager (Speciality Coffee Shop) - City of London - up to 45K + Tronc

City of London, something special is brewing -- a beautiful, independent speciality coffee shop is looking for a hands-on General Manager to lead this busy, much-loved neighbourhood hub.
If you love great coffee, warm hospitality, and developing high-performing teams, this could be your next standout role

What's on offer:

Salary up to 45k + Tronc (600-700/month) Early finishes: 4:30pm weekdays, 5pm weekends Join an established, high-volume independent cafe Real autonomy to shape service standards, culture and guest experience Supportive team structure: FOH Manager + strong kitchen brigade On-site training centre for continuous learning and development

The Role:

Maintain a positive and productive work environment by promoting teamwork, communication, and a culture of excellence. Lead a culture of continuous learning and development through regular feedback and performance appraisals. Foster a customer-focused approach, ensuring visitors receive a memorable experience. Resolve customer complaints and issues in a timely and professional manner, if required. Manage all aspects of the coffee shop's operations, including staffing, inventory, and finances. General day-to-day administration, including development of the rota, managing annual leave, payroll, etc. Liaise with external companies and contractors such as H&S and HR consultants, the landlord and the council as appropriate. Oversee day-to-day social media and collaborate with our marketing department.

What you'll bring

Excellent communication and interpersonal skills. Strong leadership and organisational skills. Ability to manage multiple tasks and priorities. Strong problem-solving and decision-making skills. Ability to work flexible hours. Knowledge of coffee industry trends and best practices. Good working knowledge of food safety and hygiene compliance. A Level 3 Food Safety qualification is desirable. Knowledge of HR processes including recruitment, enrolment and team management Familiarity with point-of-sale systems, employee scheduling, timesheet & time clock software, knowledge of G-Suite.

If this sounds like you, apply here!

Job Types: Full-time, Permanent

Pay: Up to 45,000.00 per year

Experience:

Cafe Management: 2 years (preferred)
Work Location: In person