Job Description

Job Summary

We are seeking experienced Cafe Supervisor to oversee the daily operations of our cafes within Bath. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our customers receive exceptional service while maintaining a high standard of food quality and safety. You will be responsible for managing staff, coordinating food production and preparation, stock control, food standards and fostering a welcoming environment for both customers and employees.

Responsibilities

Lead and manage a team of cafe staff, providing guidance and support to ensure excellent service delivery. Liaise and respond to senior management according to company protocol Oversee food production and preparation processes, ensuring adherence to food safety standards. Develop and implement training programmes for new staff members, focusing on hospitality skills and operational procedures. Maintain inventory levels of food supplies and equipment, placing orders as necessary to ensure smooth operations. Create staff schedules to ensure adequate coverage during peak hours while managing labour costs effectively. Handle customer inquiries and complaints in a professional manner, striving for resolution to enhance customer satisfaction. Monitor cafe cleanliness and organisation, ensuring compliance with health regulations. Collaborate with the kitchen team to develop seasonal menus that reflect customer preferences and trends in the industry.

Experience

Proven experience in team management within a cafe or restaurant environment is essential. Barista skills essential. Background in bartending or cooking is highly advantageous. Familiarity with food production processes, food preparation techniques, and food safety regulations is required. Strong leadership skills with the ability to motivate and inspire a diverse team. Excellent communication skills, both verbal and written, with a focus on customer service excellence. A passion for hospitality and a commitment to creating memorable experiences for guests.
If you are an enthusiastic leader with a knack for managing teams in a fast-paced environment, we invite you to apply for the Cafe Supervisor position today!

Job Type: Full-time

Pay: 13.50-14.50 per hour

Expected hours: 20 - 48 per week

Benefits:

Company pension Discounted or free food Employee discount
Experience:

Barista: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person