Job Description

###

Duties/Responsibilities

Location: Surbiton, Greater London

Salary: 50,000 DOE

Working hours: 0900 to 1700 Monday to Friday

Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)



About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Purpose
Provide day to day ownership and expertise of the technical aspects of our CAFM systems, working closely with the wider technical, subject matter and operational teams: + Responsible for the setup, configuration and documentation of the CAFM system components and workflows, aligned to the requirements of these groups
+ Support mobilisation and demobilisation activities
+ Work with the IT Business Partners to provide business analysis on requirements, with functional and technical specifications for proposed changes
+ Provide consultancy to the business on functional areas of the systems such as work order management, scheduling, compliance, and reporting
+ Undertake, and safely deliver changes, enhancements, patches and upgrades to the production system through the software change process
+ Input into and support testing of functional and non-functional requirements, maintaining comprehensive test scripts for full and regression test scenarios
+ Identify opportunities, and make recommendations for solutions or improvements to business process and operational use that can be achieved through the CAFM system applications
+ Support the IT Training Manger to ensure a thorough training program is in place covering all aspects of the CAFM system as per our configuration - work closely to ensure this is kept up to date as the system evolves
+ Monitoring of key processes and interfaces to ensure the system is fully operational, backups are successful, and any exceptions are investigated
+ Work with System Administration teams to ensure strict authentication and authorisation processes are in place, aligned to our policies and adhered to
+ Understands and delivers best practice security standards as part of the IT Security standards delivered under ISO 27001, GDPR, Cyber Essentials Plus and NISTWork closely with the software vendor, building a strong working relationship to maximise our use of the product to the best of its ability through:

+ - Understanding the product roadmap
- Access to product knowledge base, documentation and specifications
- Being an active member of their customer community
- The point of contact for technical support and escalations
+ Working as part of the wider applications team:
- Provide training and support to the 1st line team to ensure we can maximise our first time fix rate, providing quick and relevant support for our employees and customers on common issues/questions
- Provide 2nd and 3rd line support, leading on the investigation and resolution of incidents, maintaining good communication with users throughoutWork with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them

###

Person Specification

Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service levels Experience in the technical aspects of application/CAFM management, ideally within a facilities management environment A minimum of 2 years' experience working with MRI Evolution is preferred Experience using SQL, with an understanding of Microsoft SQL Server, is preferred Experience of working within an IT service management framework; specifically incident, request, problem and change management Experience of working with applications across a variety of architecture/platforms, including on-premise and cloud hosted/SaaS Good understanding of current and emerging technology and standards in the industry Excellent communication skills with the ability to liaise effectively with stakeholders at all levels of the organisation Ability to work to deadlines and manage multiple priorities Strong problem-solving skills and a proactive approach to improving processes and systems

At EMCOR UK, we embrace and celebrate diversity in all its forms.



We welcome applicants from all backgrounds and experiences, regardless of age,race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.



We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.



Joinus in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Joinus in building a better world at work.

#LI-SN1

###

Benefits

25 Days holidays + Bank holidays

Holiday Buy Scheme - up to 5 days a year

Industry leading Maternity & Paternity Policies

Refer a Friend scheme - worth 500 per referral

GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining

Extensive Learning & Development opportunities, including opportunities for progression.

Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.

Bike To Work Scheme

Paid volunteering and charity days

Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.

Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.