Job Description

We are currently seeking two enthusiastic and experienced Administrators to join our Adult Community Services Call Centre team (Single Point of Access-SPA) at Lewisham and Greenwich NHS Trust on temporary basis. The SPA team are based at Laurence house in Catford.



The post holders will play a vital role in delivering administrative support to the service, contributing to the smooth functioning of operations. Main duties include responding to telephone and email queries and processing referrals and messages received by assigning them to the appropriate teams on our electronic patients records system (RiO).

Key Responsibilities of the post:

Collaborate within the Single Point of Access call centre, supporting various teams, including District Nursing, Bladder, Bowel and Pelvic Health, Lower Limb and Lymphoedema Service, Tissue Viability Nurse, IV OPAT service, Proactive aging well service, Admiral Nurse and the Urgent Community Response team.



Liaising with patients, hospitals and GPs to support these teams as they carry out their duties around the Lewisham Borough.



Process new referrals accurately via email and telephone and promptly assigning these referrals to the appropriate team, ensuring a high level of data accuracy in the RiO system.



Act as the first point of contact for patients, friends and families, ensuring efficient and timely communication.



Uphold patient confidentiality and handle distressed or potentially aggressive callers with sensitivity, adhering to protocols.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

We are looking for someone who has the following:

Experience with office procedures and systems. E.g. Microsoft Office applications, particularly outlook and word.



Can demonstrate strong computer skills for efficient data entry and utilisation.



Has the ability to work as part of a team.



Able to meet deadlines under pressure.



Good communication skills with excellent customer care understanding should be demonstrated at all times.



The ability to work unsupervised at times is essential and an experience of working within the NHS would be an advantage