Job Description

Call Centre Agent - Full-time, Permanent

About Us

Everyman Driving Experiences is the UK's leading provider of supercar and motorsport driving events. Our customers come to us for unforgettable experiences, and it's our call centre team that makes the first impression count.

The Role

We're looking for enthusiastic, customer-focused individuals to join our call centre team. You'll be the friendly voice guiding customers through their bookings, answering questions, and making sure every interaction leaves them excited about their experience. No two days are the same, and you'll be at the heart of everything we do.

What You'll Be Doing

Taking inbound calls and providing a top-class service every time Guiding customers through our experiences and services with confidence Logging calls and keeping customer records accurate and up-to-date Escalating queries when needed to ensure quick resolutions Meeting team targets and contributing to a fast-paced, high-energy environment Working closely with colleagues to make every customer journey seamless

Who You Are

Confident, personable, and able to build rapport quickly Enjoy working in a fast-paced, team-oriented environment Accurate and detail-focused when recording information Comfortable working to targets and performance goals Previous call centre or customer service experience is a bonus but not essential - attitude matters most

What We Offer

A full-time, permanent role with long-term stability Competitive salary Training and development opportunities - we want you to grow with us Being part of a high-energy, friendly team that genuinely loves what it does Exposure to the exciting world of supercars and motorsport Opportunity to expand into other areas of the business

Everyman Values

Fuelled by passion

- We live and breathe what we do. From the roar of the engines to the buzz of event day, there's nothing quite like it.

Safety and quality at full throttle

- Every customer puts their trust in us and we never take that lightly.

Stronger as a team

- It takes mechanics, valeters, event staff, operations and customer service all pulling in the same direction and we become unstoppable.

Always pushing forward

- Standing still isn't our style. We look for smarter ways of working and encourage fresh ideas that raise the bar every time.

Making moments that matter

- It's more than just a drive for our customers. It's the adrenaline, excitement, and the grin that lasts long after the chequered flag that matter.

Own it

- This is hands-on, all-in work. If something needs doing, we step up. If it can be better, we make it happen.

If you're reliable, proactive and love helping people, this is your chance to join a company that's all about creating unforgettable experiences.

Apply now and start your journey

Job Types: Full-time, Permanent

Pay: 24,500.00-28,000.00 per year

Benefits:

Casual dress Company events Discounted or free food Employee discount Free parking On-site parking
Ability to commute/relocate:

Cranleigh GU6 8TB: reliably commute or plan to relocate before starting work (required)
Application question(s):

In your own words, WHY do you want to work at Everyman?
Experience:

Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person