Call Centre Agent
Job Description
Job Title: Dispute Caller
Reports To: Head of Customer Support
Job Overview:
The Dispute Caller is responsible for managing the dispute and refund process for trade members, primarily over the phone. The role requires excellent communication skills and a proactive approach to customer service.
Key Responsibilities:
Make courtesy calls to customers regarding disputes or refunds o Verify and cross-check information provided by customers
Maintain accurate records of customer interactions
Perform additional administrative tasks as required
Requirements:
Professional and courteous telephone manner
Strong verbal and written communication skills
Computer literate with basic administrative competency
Ability to handle sensitive customer issues with discretion and empathy
Job Types: Full-time, Temporary, Freelance
Contract length: 1 week
Pay: From 12.50 per hour
Expected hours: 35 per week
Benefits:
Casual dress
Free parking
Work from home
Schedule:
Day shift
Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD3297812
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSt. Asaph, WLS, GB, United Kingdom
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EducationNot mentioned