Job Description

Job Title: Elite Call Handler (Part-Time, Second Language Speaking Essential one of following ; Punjabi, Romanian, Portuguese)Job Overview:

We are looking for a

highly capable, flexible, and experienced Elite Call Handler

to join our growing legal intake team. This is a

part-time role (10 hours per week)

, ideal for someone with excellent communication skills, strong judgment, and the ability to manage sensitive and complex client enquiries.

You will be the

first point of contact

for new personal injury and housing disrepair clients -- assessing the claim's potential, handling initial objections, and ensuring a professional and compassionate client experience.

Key Duties:

Take

inbound legal enquiries

via phone (work accidents, public liability, housing disrepair) Conduct

first-call screening

using our intake checklist Manage clients sensitively, especially in serious injury matters Record detailed call notes and escalate strong leads for CNF preparation Liaise with the wider legal and marketing teams to ensure accurate handovers Provide leadership on high-risk or high-value calls

Essential Requirements:

Fluent in Punjabi (spoken essential)

- must be able to conduct entire calls in Punjabi Strong spoken and written English Excellent telephone manner with the ability to remain calm and confident under pressure Clear understanding of the legal claims process (training can be given) Ability to work independently and flexibly Available for at least

10 hours per week

, ideally across peak times

Preferred Skills:

Prior experience in a

legal or customer intake/call centre role

Familiarity with

housing disrepair

and

accident claims

Knowledge of CRM systems and call handling software Additional languages (e.g., Urdu, Romanian, Portuguese) are a plus

What We Offer:

Flexible, remote-based work Supportive and fast-moving team culture Ongoing training and opportunities to grow into CNF or CRM roles

To apply

, please submit a brief covering message outlining your availability and relevant experience..

Job Types: Part-time, Freelance

Pay: 12.50 per hour

Benefits:

Discounted or free food Employee discount Flexitime Free parking Language training provided On-site parking Work from home
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in Birmingham B6 4DY