Job Description

Who we are

Online Home Retail is the home of Plumbworld.co.uk and Plumbnation.co.uk, serving 1000s of customers both within the plumbing trade and general public.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career, and teach us what we don't know. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth.

Do you see yourself as the customers champion? If so, we want you!

The role in short

We operate a fast-paced call-centre environment where we work to resolve any problems with customer orders in the form of inbound telephone calls, e-mail support requests, and live chat. We handle a high volume of inbound customer enquiries requiring focus, concentration and problem resolution.

Working Hours

Sunday - Thursday

Working Sunday 8am-4.30pm

Monday-Thursday 10:00am - 6:30pm

Shift premium of 2,750 per annum for working Sundays!

Receive a 1,000 sign-on bonus upon successful completion of your probation period!

Perks of the job

31 days holiday (including bank holidays) bookable in hours making it super flexible for you The option to buy and sell annual leave to suit your personal needs 200 Wellbeing Allowance per year Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme Fancy a new bathroom? We offer attractive staff discount to you and your family! Of course, we offer all the good stuff like life assurance, pension scheme, training and free onsite parking! Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

You will love helping people. Our approach is to say 'yes' to the customer and make them happy.

You will have a pro-active customer relationship style that empathises with the customers issue. Remaining positive and calm with customers, you will help by arranging returns, replacement products, investigating delivery issues, stock shortages, and fully resolving each customers specific issue.

You will be in contact with customers by a combination of:

Telephone Live Chat E-mail
We provide a structured training programme designed to give you a long-term career path as a world class customer services representative.

You will have excellent interpersonal and communication skills, and have an optimistic, positive attitude.

We'd like to meet someone with

A passion to help customers Excellent communication skills, spoken and written Empathy in customer related issues Confident decision maker Calmness in handling difficult customer calls Excellent attention to detail

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Type: Full-time

Pay: 27,650.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking
Experience:

working in a call centre: 1 year (preferred)
Work Location: In person