Job Description

The Role - Call Handler

As a Call Handler, you will play a vital role in coordinating and facilitating patient care, supporting clinicians and healthcare professionals to ensure patients receive timely and appropriate treatment.

Your responsibilities will include:

Acting as a single point of contact for clinicians accessing emergency secondary care Handling incoming calls and making outbound calls to patients, healthcare professionals, and partner services Fast-tracking referrals to the most appropriate services Arranging outpatient appointments and hospital admissions Communicating with patients and professionals via telephone, email, and electronic fax Accurately recording patient information on our clinical systems Providing administrative support to clinicians and colleagues as required
This is a varied and rewarding role that directly contributes to high-quality patient care.

About You

We are looking for a highly organised, flexible, and reliable individual who thrives in a fast-paced environment and is committed to delivering excellent service.

You will ideally have:

Call handling or phone-based customer service experience. An excellent telephone manner, with strong communication and interpersonal skills. Good geographical knowledge of the Powys area is desirable. Ability to prioritise, work on your own initiative, and as part of a team. Discretion and integrity with the ability to handle confidential information. Experience of working across multiple computer platforms and using data systems. Good working knowledge of Microsoft Office. Although not essential, as full training will be provided, experience gained in a healthcare setting, Call Centre or hospitality environment would be advantageous.

What We Offer

Competitive salary and benefits package, including:

Access to the NHS Pension Scheme Generous annual leave entitlement Sick pay Cycle to Work scheme. Employee Assistance Programme (Paycare).
A supportive and inclusive working environment, where teamwork, respect, and development are valued.

Work-life balance, with hours discussed and agreed with the successful candidate

How to Apply

If you are looking for a rewarding job opportunity, we want to hear from you!

Application forms can be digitally completed via this link: www.shropdoc.credentially.io

Job Types: Part-time, Permanent

Pay: 12.52 per hour

Benefits:

Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking
Work Location: In person