Job Description

Location: Segensworth

Job Type: Part Time | Bank | Permanent |

Shifts Available (weekend, out-of-hours, weekday evenings)

Salary: 12.21 - 13.22 per hour

Join a caring team where your voice makes a difference.

At

Partnering Health Group (PHL)

, we're looking for compassionate and professional

Call Handlers

to join our dynamic team. Whether you're speaking with patients or contract customers, you'll be the first point of contact--making a lasting impact through empathy, efficiency, and exceptional service.

We operate 24/7, so whether you're looking for weekend-only, out-of-hours, weekday evenings, or mixed shift patterns, we have flexible opportunities to suit your lifestyle.

What You'll Do

Answer inbound and outbound calls, handling each with care, respect, and professionalism. Book appointments, log calls accurately, and gather key patient or customer details. Provide reassurance and clarity, keeping callers informed every step of the way. Work collaboratively with your team and shift managers to ensure smooth service delivery. Support administrative tasks and maintain confidentiality at all times. Keep up with required training and support the team as needed during busy periods.

What We're Looking For

Strong communication and interpersonal skills. A passion for delivering outstanding customer service. Ability to prioritise, stay calm under pressure, and make sound decisions. Empathy and sensitivity toward people from diverse backgrounds and situations. Confidence working independently and as part of a close-knit team. Good literacy and numeracy skills.

Why Join PHL?

Flexible shift patterns to suit your schedule A supportive and professional work environment The opportunity to make a real difference in people's lives Ongoing training and development
PHL Group aims to assist suitable candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted and healthcare organisation. The Ministry of Defence has recognised PHL Group with a Silver award for our work with service leavers and the Armed Forces Corporate Covenant.

The Benefits

As well as a rewarding career, development opportunities and a competitive salary, you will also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.

Sick Pay

Long Service Award

Employees Assistance Programme

NHS Discounts- Available to employees (plus the opportunity to apply for a blue light card at a cost of 5 )

Family Friendly Policy- Our Family Friendly Policy provides increased Maternity, Adoption and Shared Parental Leave Pay for employees and their families.

Employee Recognition

25 days annual leave, UK bank holidays and your birthday off, to treat yourself

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period: therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking Sick pay
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person