Job Description

About Safecall

Safecall is a whistleblowing service provider, helping organisations establish an independent, safe and confidential reporting system since 1999. Our whistleblowing hotline and online reporting allows employees to Speak Up and report their concerns to the highest levels of management. We recognise the value of an effective whistleblowing programme in supporting both employers and employees to address wrongdoing in the workplace.



We support over 1,000 customers in 100 countries globally. In our 20 year history we have successfully managed tens of thousands of cases on behalf of our clients and their employees.





Law Debenture is our parent company, an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition, on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 132-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines including Safecall.





We're on a journey to shape a culture we're all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working with us, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Department

Safecall provides a 24 hours a day, 7 days a week call bureau allowing employees of our clients to contact us and report wrongdoing.

Role Overview

We are seeking highly skilled and empathetic call centre representatives to join our team. This role is crucial for providing a confidential reporting facility to employees of our client organisations within the construction sector in the Middle East. The ideal candidates will possess great customer service skills, the ability to quickly understand customer organisations, what they do, the problems they have, and possess a high degree of confidentiality and impartiality.

Main Responsibilities

Handle inbound and outbound calls with professionalism and empathy Conduct great conversations to gather information while maintaining impartiality and confidentiality Understand and navigate complex organisational structures and issues Provide accurate and timely information to callers Maintain detailed and accurate records of all interactions Adhere to high-quality standards and protocols Participate in ongoing training to enhance skills and knowledge Work in shifts

Is this you?

Essential Knowledge, Skills, Experience


Proven experience in a call centre or customer service role Exceptional communication and active listening skills Ability to handle sensitive information with confidentiality and impartiality Strong problem-solving skills and excellent attention to detail Ability to quickly learn and understand complex organisations and their issues Flexibility to work in shifts Familiarity with CRM systems and practices

Preferred Knowledge, Skills, Experience


Experience working with clients from the Middle East Knowledge of the construction sector Multilingual abilities, especially in Arabic, Hindi, Urdu or Tamil

Your Reward

Competitive salary and benefits package Comprehensive training and development programs Supportive and inclusive work environment

Things To Note

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that's fuelling our growth.





LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.





Here's the legal bit, please note that we have a thorough referencing process, which includes credit and criminal record checks.





If you'd like to find out more about LawDeb and our open vacancies, please contact our careers team on careers@lawdeb.com.