Job Description

Main duties of the job Work in collaboration with senior staff to ensure workflow processes are safe and robust Work with the Patient Services Manager to ensure all call centre rotas are covered throughout the week Lead by example in the navigation centres depending on cover required Be available to answer patient calls when required, especially during peak times or to provide cover in the absence of team members The success of our practice is down to our amazing workforce. Every single new member of staff recruited must share our visions and values, these must then be fostered and developed whilst in our employment. It will be the role of the call centre supervisor to support staff in their development plans and to deliver on progression objectives Patient appointments and advice (navigation) Become the champion and knowledgeable expert of our Klinik online consultation system, ensuring patient queries are appropriately navigated with relevant appointments or advice provided Training staff on the above First line patient communication Support staff with any patient complaints on-site, positively educating patients on how and why practice systems work Admin process management Work with the Patient Services Manager to ensure call centre staff are covering all aspects of navigation admin, including Klinik and tasks We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.



Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.