Job Description

Modality Partnership Haydock Division has a 2 part-time vacancys for a Call and Recall Care Coordinator working 30 hours per week and 27 hours per week. The postholder will be a high performing employee, working across Modality Haydock Division who will proactively support patient care and divisional clinical targets, to help carry out administrative duties principally patient call and recall, including data collection, monitoring, tracking and reporting. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who are career driven and have a passion for patient care and supporting patients with their health outcomes.
As an employee with us you can benefit from
Enrolment to the NHS pension scheme
Minimum 27 days annual leave, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Company sick pay after qualifying period
Family friendly policies
Flexible working
If you are interested in learning more, please read on.
Main duties of the job
The role is to help coordinate and recall patients for their chronic disease management, and to ensure that appointments are booked with the appropriate clinician so that the correct care can be delivered to the patients. Working with the management and clinical teams to ensure efficient use of clinical time through active communications management of patients to help reduce DNAs.
The role is not a regular 9am-5pm job; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.
About us
We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with patients and the wider practice team to patient care. This is a role that will equip you with a portfolio of leadership and operational skills to make sustainable changes within Primary Care.
All employees are welcome to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.
Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Details
Date posted
19 November 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
E0281-25-0201
Job locations
Haydock Medical Centre
Woodside Road
Haydock
St. Helens
Merseyside
WA11 0NA
Job description
Job responsibilities
Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
You will love this job if you have a passion for supporting patient care, and collecting and monitoring data, tracking and reporting.
If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.
Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of our recruitment process, the Modality Partnership will check the vaccination status of all new starters. This enables us to manage both individual and environmental risks effectively, ensuring a safe working environment for all staff and patients.
For some roles, certain vaccinations are mandatory due to the nature of the work involved. Where this is the case, you will be required to provide evidence of compliance as part of your onboarding.
We understand that individuals may have questions or uncertainties about vaccinations. We are committed to supporting all new team members and will offer guidance and information to those who are undecided.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage
We are unable to offer sponsorship for this role
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more. Job description
Job responsibilities
Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
You will love this job if you have a passion for supporting patient care, and collecting and monitoring data, tracking and reporting.
If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.
Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of our recruitment process, the Modality Partnership will check the vaccination status of all new starters. This enables us to manage both individual and environmental risks effectively, ensuring a safe working environment for all staff and patients.
For some roles, certain vaccinations are mandatory due to the nature of the work involved. Where this is the case, you will be required to provide evidence of compliance as part of your onboarding.
We understand that individuals may have questions or uncertainties about vaccinations. We are committed to supporting all new team members and will offer guidance and information to those who are undecided.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage
We are unable to offer sponsorship for this role
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
Essential

• Primary Care Experience MS Word, Outlook, Excel and other related software
• packages.
• Medical terminology - desirable
• NHS systems - desirable
• Knowledge of / experience from within NHS / General Practice
• Data Protection & Patient Confidentiality
• Safeguarding

Skills
Essential

• Customer service orientation
• Excellent listening, communication and interpersonal skills
• Accurate typing
• Administrative and organisational skills
• Ability to follow policies, practices and protocols
• Computer-literate and adaptable in using different software

Personal Qualities
Essential

• Professional approach to work
• Good telephone manner
• Strong team player
• Responsive and positive outlook

Person Specification
Knowledge
Essential

• Primary Care Experience MS Word, Outlook, Excel and other related software
• packages.
• Medical terminology - desirable
• NHS systems - desirable
• Knowledge of / experience from within NHS / General Practice
• Data Protection & Patient Confidentiality
• Safeguarding

Skills
Essential

• Customer service orientation
• Excellent listening, communication and interpersonal skills
• Accurate typing
• Administrative and organisational skills
• Ability to follow policies, practices and protocols
• Computer-literate and adaptable in using different software

Personal Qualities
Essential

• Professional approach to work
• Good telephone manner
• Strong team player
• Responsive and positive outlook

Skills Required